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On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:<br>> When using the RSS feed option to view a queue, is it possible to configure the results such<br>> that the entry listed under each ticket is the most recent entry rather than the first entry<br>> in the ticket?<br><br>You'll need to make a local overlay of Search/Elements/ResultsRSSView<br>and change the line that returns the content of the create<br>transaction.<br><br>-kevin<br><br>--------<br><br>Ok, I was afraid of that. :)<br>Not being a developer, I'm not sure what to do. I found the file you mentioned:<br><br>/opt/rt3/share/html/Search/Elements/ResultsRSSView<br><br>Is this the line to edit?<br><span class="tab"> </span> description => $Ticket->Transactions->First->Content,<br><br>and change to something intuitive, such as:<span
class="tab"><br></span><span class="tab"> </span> description => $Ticket->Transactions->Last->Content,<br><br>?<br><br></div></div></div></body></html>