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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D'>Any suggestions on this? Thanks.</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Josh<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Of course. No problem. Answers below.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:pleh.info@gmail.com">pleh.info@gmail.com</a> <a href="mailto:[mailto:pleh.info@gmail.com]">[mailto:pleh.info@gmail.com]</a> <b>On Behalf Of </b>Bart<br><b>Sent:</b> Tuesday, October 25, 2011 3:42 AM<br><b>To:</b> Greenberg, Joshua L<br><b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> Re: [rt-users] Question on setup<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Few questions on your setup:<o:p></o:p></p></div><div><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>On what OS have you installed RT?<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>RHEL 5<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>Which installation steps did you take? (e.g. did you do the testdeps/fixdeps thingy?)<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes, did that. I had some issues with that, though. Testdeps said everything was fine but I still couldn’t get the web page to display. After researching some, I ran the command `perl RT_HOME/sbin/rt-test-dependencies –with-mysql –with-modperl2`. This returned a lot of errors with missing perl modules. The strange thing was that it was looking in /usr/lib at the yum installed perl for the libraries but I used a /usr/local/{bin,lib} version that I’d installed myself. After some consideration, I think this is because it was looking for missing modules for the apache/mod_perl/mysql installs and they probably point to /usr/bin/perl. I installed the missing modules by hand and was able to get a login screen.<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>Are you using Apache to serve RT?<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>Can I assuming you've used the RT documentation for the apache vhost configuration?<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes but I added the line ‘Alias /rt /opt/rt3/share/html’<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>What do the logs say? (assuming it's some flavor of Unix /var/log/)<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’m not seeing anything in the logs about this.<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'>Have you checked the permissions on the RT folders? (along with user/group ownerships)<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes but not sure what they should be. They are mostly set to root but I recursively changed ownership on the share directory to apache.<o:p></o:p></span></p><div><p class=MsoNormal>Something like that at least, we need a little more info in order to help :-)<o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the response!<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br clear=all>-- Bart<o:p></o:p></p><div><p class=MsoNormal>2011/10/24 Greenberg, Joshua L <<a href="mailto:Joshua.Greenberg@constellation.com">Joshua.Greenberg@constellation.com</a>><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’m installing RT 3.8.10. I have to use this version because I’m installing RTIR and that doesn’t support RT 4 yet. I think everything is set up correctly but when I login for the first time (user name ‘root’, password ‘password’) it displays the text of the file RT_HOME/NoAuth/Login.html. Let me know what information you need from me to help troubleshoot this. I’ve made very few changes to the RT_SiteConfig file, only the $rtname, $Organization, $DatabasePassword and $OwnerEmail variables. Thanks.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Josh<o:p></o:p></p></div><p>>>> This e-mail and any attachments are confidential, may contain legal,<br>professional or other privileged information, and are intended solely for the<br>addressee. If you are not the intended recipient, do not use the information<br>in this e-mail in any way, delete this e-mail and notify the sender. CEG-IP2<o:p></o:p></p></div><p class=MsoNormal><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Washington DC, USA — October 31 & November 1, 2011<br>* Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>