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</o:shapelayout></xml><![endif]--></head><body lang=PT-BR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>Some users send an email to email address of the queue to open tickets, but we are getting this error on user creation, since we are using ExternalAuth (RT4.0.2 + ExternalAuth 0.09):<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Sat Oct 29 12:37:42 2011] [crit]: <b>User creation failed in mailgateway: Name in use</b> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Trace begun at /opt/rt4/sbin/../lib/RT.pm line 249<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Log::Dispatch::log('Log::Dispatch=HASH(0x7f4acf1969b0)', 'level', 'crit', 'message', 'User creation failed in mailgateway: Name in use') called at /opt/rt4/sbin/../lib/RT/Inter<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>face/Email.pm line 244<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>RT::Interface::Email::MailError('To', 'johndoe@mydomain.com', 'Subject', 'User could not be created', 'Explanation', 'User creation failed in mailgateway: Name in use', 'MIMEObj', 'MIME::Entity=HASH(0x7f4aced00a98)', 'LogLevel', 'crit') called at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 999<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I had set RT_SiteConfig.pm with <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Set($AutoCreateNonExternalUsers, 1);<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Set($AutoCreate, {Privileged => 1});<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>On interface is granted rights to Everyone:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Comment on tickets<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Create tickets <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Reply to tickets<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>My attributes on LDAP are these:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>'attr_match_list' => ['Name', 'EmailAddress'],<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>'attr_map' => {'Name' => 'uid', 'EmailAddress' => 'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'uid'}<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Actually I checked the list of users, I don’t have any user with same name of the requestor.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Should I use <b>Set($AutoCreate, {UnPrivileged => 1}); </b>or something like that?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Tks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:PT-BR'>Luciano Silva<o:p></o:p></span></p></div></body></html>