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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>If you copy the default lifecycle section from RT_Config.pm over to your RT_SiteConfig.pm file, you should have no problems making that change.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-CA'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-CA'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Nehmer Torben<br><b>Sent:</b> November-03-11 9:54 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Lifecycle Question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB>Hi there,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>I have a question about lifecycles (which are the next best thing to sliced bread in my opinion):<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Is it possible to adjust the default lifecycle without having to overwrite it completely? What I simply want to have are a few changed actions (basically we want responses on Resolve, not Comments). Now I don’t want to overwrite the entire Lifecycle to keep things simple. Is this possible?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=DE style='mso-fareast-language:DE'>Best regards,<br>Torben Nehmer<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=DE style='font-size:7.5pt;mso-fareast-language:DE'>-------<br>Torben Nehmer<br>Diplom Informatiker (FH)<br>Business System Developer</span><span lang=DE style='font-size:12.0pt;mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=DE style='font-size:7.5pt;mso-fareast-language:DE'>CANCOM Deutschland GmbH<br>Messerschmittstr. 20<br>89343 Scheppach<br>Germany</span><span lang=DE style='font-size:12.0pt;mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;mso-fareast-language:DE'>Tel.: +49 8225 - 996-1118<br>Fax: +49 8225 - 996-41118<br></span><span lang=DE style='font-size:12.0pt;mso-fareast-language:DE'><a href="mailto:torben.nehmer@cancom.de"><span lang=EN-US style='font-size:7.5pt'>torben.nehmer@cancom.de</span></a></span><span lang=EN-US style='font-size:10.0pt;mso-fareast-language:DE'><br></span><span lang=DE style='font-size:10.0pt;mso-fareast-language:DE'><a href="http://www.cancom.de/"><span lang=EN-US style='font-size:7.5pt'>www.cancom.de</span></a></span><span lang=EN-US style='font-size:12.0pt;mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=DE style='font-size:7.5pt;mso-fareast-language:DE'>CANCOM Deutschland GmbH<br>Sitz der Gesellschaft: Jettingen-Scheppach<br>HRB 10653 Memmingen<br>Geschäftsführer: Martin Mayr, Tobias Hörmann</span><span lang=DE style='font-size:12.0pt;mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal><span lang=DE style='font-size:7.5pt;mso-fareast-language:DE'>Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! <br></span><span lang=EN-US style='font-size:7.5pt;mso-fareast-language:DE'>This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!</span><span lang=EN-US style='mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p></div></div></body></html>