<br><font size=2 face="sans-serif">Hello list,</font>
<br>
<br><font size=2 face="sans-serif">i'd like advice on the following method
i've implemented wich is working 99%, just missing the last step.</font>
<br><font size=2 face="sans-serif">I've added a new Priority ColumnMap
called PriorityArrows for our manager to be able to modify priorities rapidly
while looking at a Dashboard during a meeting, without need to enter into
ticket details.</font>
<br><font size=2 face="sans-serif">It is looking like this (other icons
are working well already) :</font>
<br><img src=cid:_1_0731B4C00731A28400315EA6C1257942>
<br><font size=2 face="sans-serif">The arrows are href link pointing to
an html page doing the priority modification, and this is working.</font>
<br><font size=2 face="sans-serif">In this html page, i've added a javascript
method to go back one page to the dashboardn this is working too.</font>
<br><font size=2 face="sans-serif">BUT the dashboard has not been "refreshed"
with the new value, as the page is cached (inside the browser?masoncache?).</font>
<br>
<br><font size=2 face="sans-serif">So now i'd like to know if someone would
have a hint to force refresh of dashboard page after back(), or any other
idea.</font>
<br>
<br><font size=2 face="sans-serif">I'm using RT 3.8, and here are the codes
i've written :</font>
<br>
<br><font size=2 face="sans-serif"> PriorityArrows => {</font>
<br><font size=2 face="sans-serif"> title
=> 'Priority', # loc</font>
<br><font size=2 face="sans-serif"> attribute
=> 'Priority',</font>
<br><font size=2 face="sans-serif"> value
=> sub { </font>
<br><font size=2 face="sans-serif">
my $Ticket = shift;</font>
<br><font size=2 face="sans-serif">
my $currentpriority = $Ticket->Priority;</font>
<br><font size=2 face="sans-serif">
my @result;</font>
<br><font size=2 face="sans-serif">
my $base_url = RT->Config->Get('WebPath');</font>
<br><font size=2 face="sans-serif">
my $img_url = $base_url . '/NoAuth/images/';</font>
<br><font size=2 face="sans-serif">
my $targetpriorityup = $currentpriority - 1;</font>
<br><font size=2 face="sans-serif">
my $targetprioritydown = $currentpriority + 1;</font>
<br>
<br><font size=2 face="sans-serif">
push (@result, \"<center>");</font>
<br><font size=2 face="sans-serif">
if ($currentpriority>1) {</font>
<br><font size=2 face="sans-serif">
push (@result, \"<a href=\"",
$base_url, "/Ticket/MovePriority.html?id=", $Ticket->id, \"&sens=moins\">",
\"<img src=\"", $img_url, "arrowup.gif", \"\">
", \"</a><br>");
</font>
<br><font size=2 face="sans-serif">
}</font>
<br><font size=2 face="sans-serif">
push (@result, $currentpriority, \"<BR>");</font>
<br><font size=2 face="sans-serif">
push (@result, \"<a href=\"", $base_url, "/Ticket/MovePriority.html?id=",
$Ticket->id, \"&sens=plus\">", \"<img
src=\"", $img_url, "arrowdown.gif", \"\">
", \"</a><br>");
</font>
<br><font size=2 face="sans-serif">
return @result;</font>
<br><font size=2 face="sans-serif"> }</font>
<br><font size=2 face="sans-serif"> </font>
<br><font size=2 face="sans-serif">and the MovePriority.html page is as
follows :</font>
<br>
<br><font size=2 face="sans-serif"><%INIT></font>
<br><font size=2 face="sans-serif"> my $Ticket = LoadTicket($id);</font>
<br><font size=2 face="sans-serif"> my $currentpriority = $Ticket->Priority;</font>
<br><font size=2 face="sans-serif"> my $targetpriority = 0;</font>
<br><font size=2 face="sans-serif"> if ($sens eq "plus")
{</font>
<br><font size=2 face="sans-serif"> $targetpriority = $currentpriority
+ 1;</font>
<br><font size=2 face="sans-serif"> }</font>
<br><font size=2 face="sans-serif"> elsif ($sens eq "moins")
{</font>
<br><font size=2 face="sans-serif"> $targetpriority = $currentpriority
-1;</font>
<br><font size=2 face="sans-serif"> }</font>
<br><font size=2 face="sans-serif"> $Ticket->SetPriority($targetpriority);</font>
<br><font size=2 face="sans-serif"></%INIT></font>
<br>
<br><font size=2 face="sans-serif"><script type="text/javascript"></font>
<br><font size=2 face="sans-serif">history.back();</font>
<br><font size=2 face="sans-serif"></script></font>
<br>
<br><font size=2 face="sans-serif"><%ARGS></font>
<br><font size=2 face="sans-serif"> $id => undef</font>
<br><font size=2 face="sans-serif"> $sens => undef</font>
<br><font size=2 face="sans-serif"> $origin => undef</font>
<br><font size=2 face="sans-serif"></%ARGS></font>
<br>
<br><font size=2 face="sans-serif">Raphaël MOUNEYRES</font><PRE>#
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