Sorry, forgot to mention that in your case that's value "24" since you've only defined one entry.<div><br clear="all">-- Bart<br>
<br><br><div class="gmail_quote">2011/11/10 Bart <span dir="ltr"><<a href="mailto:bart@pleh.info">bart@pleh.info</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
You have to manually add the same values of your config to your SLA Custom Field. From there it should work as intended.<div><br clear="all">-- Bart<br>
<br><br><div class="gmail_quote">2011/11/10 linuxsupport <span dir="ltr"><<a href="mailto:lin.support@gmail.com" target="_blank">lin.support@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div></div><div class="h5">
Hi,<br><br>I have just installed RT, along with plugin RT::Extension::SLA<br><br>Following is the configuration I have placed in RT_SiteConfig.pm<br><br>Set(%ServiceAgreements, (<br> Default => '4h',<br>
QueueDefault => {<br>
'General' => '24',<br> },<br> Levels => {<br> '24' => {<br> StartImmediately => 1,<br> Response => { RealMinutes => 60*1 },<br>
Resolve => { RealMinutes => 60*4 },<br> },<br> },<br>));<br><br>But I can not see any SLA while creating new ticket, it shows me blank box<br><br>Can someone correct me please?<br>
<br>OS: Debain Squeeze<br>RT -- request-tracker4 4.0.2-1~bpo60+1<br><br>Thanks<br><br><span style="color:rgb(0, 0, 0);font-family:arial, sans-serif;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255, 255, 255);font-size:medium;display:inline !important;float:none"><span></span></span>
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</blockquote></div><br></div>