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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>This
is exactly what we are seeing here.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pleh.info@gmail.com
[mailto:pleh.info@gmail.com] <b>On Behalf Of </b>Bart<br>
<b>Sent:</b> Monday, November 14, 2011 5:22 AM<br>
<b>To:</b> Izz Abdullah<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT4 woes with Scrips and email<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>I'm able to reproduce your error, which might be a but.<o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'>Go to a queue via de config menu, click scrips so
that you have the page with all scrips that apply to that queue.<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'>Click on a scrip that applies to all queue's (the
first list of scrips), these are the global scrips.<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'>You'll get an error.<o:p></o:p></li>
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<p class=MsoNormal>But, if you have a queue specific scrip (the second list at
the bottom of the page) then you'll see the scrip since that scrip applies to
that queue.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Also, if you go to Global -> Scrips and click one of the
global scrips you'll be shown the actual scrip. <o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
</div>
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<p class=MsoNormal>The difference in the URL's is basically the word Queue
should be Global, then it's just fine.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Link to a global scrip from the queue scrips
view: <weburl>/Admin/Queues/Scrip.html?id=9&Queue=0<o:p></o:p></p>
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<p class=MsoNormal>Link to a global scrip from the global scrips
page: <weburl>/Admin/Global/Scrip.html?id=9&Queue=0<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Can you confirm that this is the error your noticing?<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br clear=all>
-- Bart<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal>2011/11/11 Izz Abdullah <<a
href="mailto:Izz.Abdullah@hibbett.com">Izz.Abdullah@hibbett.com</a>><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So
I flipped over the database from RT3.8 to RT4.0.2 today, and RT is not
attempting to send out emails on our system. Fetchmail is working,
pulling in emails, and Sendmail has been checked from the command line to work
fine. Now, I mind you this is a database transferred from another server
and upgraded. We see the following issue when going to Queues ->
General -> Scrips and click on any scrip:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>‘Queue
X not found’ where X is the id number in:
[weburl]/Admin/Queues/Scrip.html?id=X&Queue=0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Now,
no matter which queue we go to, it puts the queue number as 0, and the id
number as the scrip number, yet it is failing, telling us the id number Queue
is not found. I wish I could give a printscreen to explain this better,
but basically I am sure something has gone awry with the scrips.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any
ideas?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Izz<o:p></o:p></p>
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<p class=MsoNormal><br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html"
target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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