<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Is there any special trick other than having:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> # The mapping of RT attributes on to LDAP attributes<o:p></o:p></p><p class=MsoNormal> 'attr_map' => { 'Name' => 'cn',<o:p></o:p></p><p class=MsoNormal> 'EmailAddress' => 'mail',<o:p></o:p></p><p class=MsoNormal> 'RealName' => 'displayName',<o:p></o:p></p><p class=MsoNormal style='margin-left:1.5in;text-indent:.5in'>'ExternalAuthId' => 'cn',<o:p></o:p></p><p class=MsoNormal> 'Gecos' => 'cn'<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In your config to get the email? As it pulls Gecos correctly, but nothing else, Including ExternalAuthId.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks for any ideas.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Tom<span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>