<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#ffffff">
<br>
-----BEGIN PGP SIGNED MESSAGE-----<br>
Hash: SHA1<br>
<br>
Hi Kennet,<br>
yep, that makes sense. My question, very badly worded, is whether
it's<br>
possible to re-sort the fields once you've already added them to a<br>
queue. But never mind, I'll do it with swapping.<br>
<br>
Best,<br>
Giuseppe<br>
<br>
On 14/11/11 17:50, Kenneth Crocker wrote:<br>
<span style="white-space: pre;">> Giuseppe,<br>
> <br>
> As far as I know, you can only modify the sequence under
"Ticket <br>
> Custom Fields" when Configuring a Queue. So that all
tickets in<br>
> the same Queue see the Cf's in the same sequence. That's
about the <br>
> extent of my knowledge.<br>
> <br>
> Kenn LBNL<br>
> <br>
> On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo <br>
> <<a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a>
<a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><mailto:gsollazz@sgul.ac.uk></a>> wrote:<br>
> <br>
> <br>
> On 14/11/11 17:24, Kenneth Crocker wrote:<br>
>> Giuseppe,<br>
> <br>
> <br>
> <br>
>> Are you talking about hoe the VALUES appear or the way
the<br>
> Fields<br>
> <br>
>> themselves appear on a ticket page?<br>
> <br>
> <br>
> <br>
> Hi Kenneth, the order of the fields themselves. I know you
can give<br>
> a sort order for the values within the interface, so I was<br>
> expecting something similar to be available for Fields
order. The<br>
> only way to do it seems to be swapping them around. Any
other<br>
> possibility?<br>
> <br>
> Thanks, Giuseppe<br>
> <br>
> <br>
> <br>
>> Kenn LBNL<br>
> <br>
> <br>
> <br>
>> On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo<br>
> <br>
>> <<a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a>
<a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><mailto:gsollazz@sgul.ac.uk></a><br>
> <a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><mailto:gsollazz@sgul.ac.uk></a>
<a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><mailto:gsollazz@sgul.ac.uk></a>> wrote:<br>
> <br>
> <br>
> <br>
> <br>
> <br>
>> Hi there, maybe this is stupid but is there a quick way
of<br>
> <br>
>> re-sorting custom fields?<br>
> <br>
> <br>
> <br>
>> Thanks, Giuseppe<br>
> <br>
> <br>
> <br>
> <br>
> --------<br>
> <br>
> RT Training Sessions <br>
> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) *
Barcelona,<br>
> Spain November 28 & 29, 2011<br>
> <br>
> <br>
> <br>
> <br>
>> -------- RT Training Sessions<br>
> <br>
>> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) *<br>
> Barcelona,<br>
> <br>
>> Spain ? November 28 & 29, 2011<br>
> <br>
> <br>
> <br>
<br>
> -------- RT Training Sessions<br>
> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) *
Barcelona,<br>
> Spain ? November 28 & 29, 2011</span><br>
<br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
-----BEGIN PGP SIGNATURE-----<br>
Version: GnuPG v1.4.10 (GNU/Linux)<br>
Comment: Using GnuPG with Mozilla - <a class="moz-txt-link-freetext" href="http://enigmail.mozdev.org/">http://enigmail.mozdev.org/</a><br>
<br>
iQEcBAEBAgAGBQJOwjswAAoJEAqigArPBfJXL7cIAJYrNW8U18XBQC73d2v+2bdZ<br>
4unD1NftReWNZ1QFzDfulwPbJsA3w1BQAwiQHMgGasZKCa/1ueYG29e3dthQHWRd<br>
cGZx/yw4qRj0x+fWUpp8wndoeiHoG9M2ylMHeo+B6jypmnJ5EUsm9Yr2bHnSJcdm<br>
UpmhaCUvugQn2CeVi8HtHBDSCYUFa68+owavnXvuxfbuDQyc3yJrScvxBN3a7Wer<br>
Q/w5YDEEIaT0flmVFNwdNRkBQ/sMyhgEIB015j0w4CxNKUpfmy9Ghu9A2f969MEc<br>
HYGRQIllVpQD3c1y82pJmfZ2bZr3+EdMpPec8Cwg19hlfxWOpFURNfLFxSmTspg=<br>
=r/xn<br>
-----END PGP SIGNATURE-----<br>
<br>
</body>
</html>