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<p class=MsoNormal>Running RT4.0.2 with perl5.12.2, Oracle 10g, RHEL5 and
httpd-2.2.16. Browser is IE7.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using EasyLink's Fax to E-mail service and the faxes
are attached as a PDF to an email which are sent to a queue.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I'm looking at one ticket with 135b of email and 110k of a
PDF attachment and the page is taking in excess of 40 seconds to load. It
spends most of that time with the menubar, ticket number, the "New
Ticket" button and search widget visible, and the rest of the screen is the
blue gradient. Most operations on this ticket also take upwards of 40 seconds.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For comparison, a normal ticket takes 2-3 seconds to load
and render.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We have other attachments, PDFs too, which are larger, but
have no problems.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This is a set of the headers from the "bad"
ticket, maybe that's part of the problem? Everything in the tickets and
transactions tables looks identical between regular and slow-loading tickets. I'm
using […] for some long digit phrases in the headers below.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>From operator@netmoves.com Tue Nov 15 15:40:58 2011<o:p></o:p></p>
<p class=MsoNormal>MIME-Version: 1.0<o:p></o:p></p>
<p class=MsoNormal>X-PSTN-Levels: (S:99.90000/99.90000 CV: 3.9146 FC:95.5390
LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )<o:p></o:p></p>
<p class=MsoNormal>X-R5basetid: 0240445113197438900<o:p></o:p></p>
<p class=MsoNormal>Content-Type: multipart/mixed;
boundary="Boundary-=_fiFHvHhtMAxqDVNRChqtZGovSJJn"<o:p></o:p></p>
<p class=MsoNormal>Message-ID: <0240201113197444900.[…]0.0240445113197438900@pfc1a.ps.easylink.com><o:p></o:p></p>
<p class=MsoNormal>Reply-To: <support@easylink.com><o:p></o:p></p>
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<p class=MsoNormal>X-PSTN-Addresses: from <support@easylink.com> forward
(org good) [db-null]<o:p></o:p></p>
<p class=MsoNormal>Received: from MS3.nyc.seniorbridgeinternal.com (ms.mycompany.com
[192.168.0.13]) by mycompany.com (Postfix) with ESMTP id 038A2DD809E for
<accounting@rt.mycompany.com>; Tue, 15 Nov 2011 15:40:58 -0500 (EST)<o:p></o:p></p>
<p class=MsoNormal>Received: from psmtp.com (74.125.149.94) by ms.mycompany.com
(192.168.0.13) with Microsoft SMTP Server (TLS) id 8.3.159.2; Tue, 15 Nov 2011
15:40:58 -0500<o:p></o:p></p>
<p class=MsoNormal>Received: from ohrelay1.oh.easylink.com ([165.251.70.60])
(using TLSv1) by na3sys009amx168.postini.com ([74.125.148.10]) with
SMTP; Tue, 15 Nov 2011 20:40:57 GMT<o:p></o:p></p>
<p class=MsoNormal>Received: from pfc1a.ps.easylink.com (pfc1a.ps.easylink.com
[165.251.35.5]) by ohrelay1.oh.easylink.com
(8.14.3/8.14.3) with ESMTP id pAFKesXa021416 (version=TLSv1/SSLv3
cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for
<accounting@mycompany.com>; Tue, 15 Nov 2011 15:40:55 -0500 (EST)<o:p></o:p></p>
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Tue, 15 Nov 2011 15:40:54 -0500<o:p></o:p></p>
<p class=MsoNormal>Received: (from operator@localhost)
by pfc1a.ps.easylink.com (8.13.8/8.13.8/Submit) id
pAFKespN030763; Tue, 15 Nov 2011 15:40:54 -0500<o:p></o:p></p>
<p class=MsoNormal>Delivered-To: accounting@mycompany.com<o:p></o:p></p>
<p class=MsoNormal>Subject: Fax From: 0240[…]900<o:p></o:p></p>
<p class=MsoNormal>Return-Path: <operator@netmoves.com><o:p></o:p></p>
<p class=MsoNormal>X-Original-To: accounting@mycompany.com<o:p></o:p></p>
<p class=MsoNormal>X-PSTN-Neptune: 2/2/1.00/92<o:p></o:p></p>
<p class=MsoNormal>Date: Tue, 15 Nov 2011 15:39:49 -0500<o:p></o:p></p>
<p class=MsoNormal>X-PSTN-Settings: 2 (0.5000:0.5000) s CV gt3 gt2 gt1<o:p></o:p></p>
<p class=MsoNormal>To: <accounting@mycompany.com><o:p></o:p></p>
<p class=MsoNormal>From: <support@easylink.com><o:p></o:p></p>
<p class=MsoNormal>Content-Length: 0<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>357362 content-type: text/plain; charset="utf-8"<o:p></o:p></p>
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<p class=MsoNormal>Content-Length: 135<o:p></o:p></p>
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<br /><br />
<P><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><FONT size=1 face=Verdana>Director of Application Development<BR>SeniorBridge</FONT></P>
<P><FONT size=1 face=Verdana>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel:
(212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
Mobile: (917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
href="http://www.seniorbridge.com/">seniorbridge.com</A></FONT><BR><BR><IMG
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src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif"></P></FONT><br /><br />
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