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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>When a user leaves, we “deactivate” their RT account by removing “…be granted rights” as well as putting TERMINATED and the date in the Comments field.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In RT 3.8, we used RTx::EmailCompletion and by removing “….user access RT” (or “…be granted rights” – to be honest, I don’t remember which) it would prevent that user from showing up in the java script for email completion but would still show their name as a Requestor on the Ticket Display. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In RT 4.0, if we remove “…user can access RT”, they no longer show up in the email completion however they also don’t show up as the Requestor of any of their tickets. (Not good for historical reasons)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there a way to keep them from showing in email completion but still allow them to show as Requestors? Via RT_SiteConfig you can compare against whatever fields you’d like but I’m looking for a way to exclude users based on something not entered in the email field. (eg if Commets STARTSWITH “Terminated”).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m thinking it’s a permissions issue in how we have RT configured. I gave Unprivileged users the “Sign up as a ticket Requestor” and they show as ticket Requestors but still also show up in the email completion.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If anyone has any hints, suggestions, solutions, workarounds, etc, I’d appreciate it!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal>Steve<span style='font-size:10.0pt;color:gray'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>