<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am using RT 4.0.3 on CentOS 5.6<o:p></o:p></p><p class=MsoNormal>When we try to steal a ticket, we don’t get a notification.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From the logs:<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com> #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>[Sun Nov 20 16:34:56 2011] [info]: <rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com> <span style='color:red;background:yellow;mso-highlight:yellow'>No recipients found. Not sending</span>. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Why is that?<o:p></o:p></p><p class=MsoNormal>Where can I configure that it will send emails to both old owner and requestor?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Museo For Dell";color:#444444'>Ronen </span></b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>