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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>p.s.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>When trying to add </span><a href="http://requesttracker.wikia.com/wiki/OnStealEnhanced">http://requesttracker.wikia.com/wiki/OnStealEnhanced</a><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I get:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>[Sun Nov 20 17:11:30 2011] [info]: <rt-4.0.3-4662-1321809090-1170.22-12-0@xxx.com> #22/799 - Scrip 12 On Stolen Ticket notify old owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>[Sun Nov 20 17:11:30 2011] [info]: <rt-4.0.3-4662-1321809090-1170.22-12-0@xxx.com> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>[Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric lt (<) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 79. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:79)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>[Sun Nov 20 17:11:30 2011] [warning]: Argument "That is already the current value" isn't numeric in numeric eq (==) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 64. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:64)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Museo For Dell";color:#444444'>Ronen Amity<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'>Configuration and Build manager<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#0085C3'>Dell</span></b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'> | IDC<b> <o:p></o:p></b></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'>office</span></b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#AAAAAA'> </span><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'>+ 972 9 769 8865, <b>fax </b>+ 972 9 769 8889<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'><a href="mailto:Ronen_Amity@Dell.com">Ronen_Amity@Dell.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'>Dell IDC. 89 Medinat Hayehudim St., Tower E, Herzeliya, 46141, Israel <o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Amity, Ronen<br><b>Sent:</b> Sunday, November 20, 2011 18:43<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] steal ticket -> not sending email<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am using RT 4.0.3 on CentOS 5.6<o:p></o:p></p><p class=MsoNormal>When we try to steal a ticket, we don’t get a notification.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From the logs:<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>[Sun Nov 20 16:34:56 2011] [info]: <<a href="mailto:rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com">rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com</a>> #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>[Sun Nov 20 16:34:56 2011] [info]: <<a href="mailto:rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com">rt-4.0.3-4667-1321806896-823.22-2-0@xxx.com</a>> <span style='color:red;background:yellow;mso-highlight:yellow'>No recipients found. Not sending</span>. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Why is that?<o:p></o:p></p><p class=MsoNormal>Where can I configure that it will send emails to both old owner and requestor?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Museo For Dell";color:#444444'>Ronen </span></b><span style='font-size:8.0pt;font-family:"Museo For Dell";color:#444444'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>