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<p class="MsoNormal">I’m trying to tidy up the notifications our users get on RT, currently we have in place a scrip that On Queue Change, Notify Admin CC’s. What I’d like to do is tweak this so that it only sends the notification for tickets that change when
the owner is nobody, as we also have set a notification when the owner changes. This way we’re only broadcasting to all AdminCC’s when there’s something to go take ownership of, not something that is already owned.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I’ve tried using a custom condition such as:</p>
<p class="MsoNormal">return 1 unless $self->TicketObj->Owner != $RT::Nobody->id; </p>
<p class="MsoNormal">but I was unsure on how to replicate the usual Notify AdminCC’s action.</p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black"> </span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">Todd French
</span></b><b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:#1F497D">|
</span></b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:gray">Information Technology</span><b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:#1F497D"><br>
</span></b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:#7F7F7F">Help Desk Administrator</span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">T</span></b><b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">HE</span></b><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">
P</span></b><b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">RIVATE</span></b><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">B</span></b><b><span style="font-size:12.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">ANK</span></b><b><span style="font-size:14.0pt; font-family:"Trebuchet MS","sans-serif"; color:black"></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">70 West Madison Street</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">Chicago, Illinois 60602</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS","sans-serif"; color:black">p: (312) 564-6968</span></p>
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