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</o:shapelayout></xml><![endif]--></head><body lang=FR-CH link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I try to implement for my international company request tracker version 4 as a single instance to support our IT helpdesk activities. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I have two main helpdesk team : one in France and one in US<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Customer able to send request are coming from everywhere in the world<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I have a different queue for US based support and one for the European based support.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Everything is working fine with the exceptio of the different date shown in the interface.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I try to figure out how to configure or customize RT 4 to be able to have a central instance located in Europe which should be used from all over the world.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I have search for a solution without success…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>My attempts have all failed and searching both the wiki and the mailing list archives hasn't improved my understanding enough to make it work or to understand if it could works or not.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>So far, I've tried to set on one user a different time zone but without effect on the date shown in the SelfService interface for example.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>I'm using RT [4.02] on Debain OS. Web server apache. Database mysql<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thanks, Any help on this topics will be appreciate or any return of experience on my specific needs,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Christophe</span></b><span lang=EN-US> <o:p></o:p></span></p></div><br clear=all> Please be advised that this email may contain confidential
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