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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Alright, figured out how this was setup initiall. it's a rt-crontool task in the crontab</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "status = 'stall_oth' and starts < 'now'" --action RT::Action::AutoOpen --verbose --transaction last</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Is there an --action module I can use to set the "Starts" ticket field to (Not Set) at the same time?</font></div>
<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">---</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Vance Walsh</font></div>
<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Network and Systems Administrator</font></div>
<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Concord Academy - Concord, Mass.</font></div>
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