We've been successfull integrating a web application (based on cakephp) to RT via REST.<br><br>Here is a list of what we have accomplished with our integration:<br>
<br>-. user creation on RT on demand (users exist in our web app, they are created in RT when needed.)<br>-. creating tickets in different queues with custom fields.<br>.- presenting a summary of ticket information as result of querying RT using custom field values as search criteria.<br>
-. adding/viewing ticket correspondence, ticket history and other details (requestor, creation date, last update timestamp, etc).<br><br>There's one thing though that is still preventing us from going live. Sometimes the requests take too much time to respond. It's kind<br>
of random, so no pattern that could lead us to locate the problem. We tried disabling devel mode (RT_SiteConfig.pm).<br><br>The rt log shows nothing in particular except for this entry:<br><br>[Tue Nov 22 17:11:58 2011] [error] [client 10.0.10.158] FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" stderr: [Tue Nov 22 22:11:58 2011] [warning]: Use of uninitialized value in string eq at /opt/rt4/sbin/../lib/RT/Tickets.pm line 1614. (/opt/rt4/sbin/../lib/RT/Tickets.pm:1614)<br>
<br>It's worth mentioning that at that line, there's this clause: <br>if ( $cf->Type eq 'DateTime' && $op eq '=' ) {<br><br>We used Data::Dumper to see what came out of $cf and there seems to be no 'Type' attribute. <br>
<br>We are running RT v4.0.2 on CentOS 5.<br><br><br>Any help will be highly appreciated.<br><br>-- <br>Hugo Escobar<br><br>hav<br><img title="AFS_logo.png" alt="AFS_logo.png" src="cid:ii_12ddc99660bf2d8d" height="35" width="171"><br>
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