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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I figured out what I was doing wrong. Thanks, Kenn. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> Friday, November 25, 2011 5:25 PM<br><b>To:</b> RT User List<br><b>Subject:</b> Re: [rt-users] Permissions question<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Mike,<br><br>I'm not sure what you mean by "logged in as a GROUP member". You log in as a User and you are either in a group or you are not.<br><br>The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that group. If you are a member of that group, you will have those rights.<br><br>You should look at what groups you are a member of (go to Tools->Config->Users->memberships) and then look at what rights are given to members of those groups.<br><br>That'll do for a start.<br><br>hope this helps.<br><br>Kenn<o:p></o:p></p><div><p class=MsoNormal>On Fri, Nov 25, 2011 at 12:19 PM, <<a href="mailto:mjames@guesswho.com">mjames@guesswho.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The next question about permissions. I’ve given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets -> New Search and select “NetOps’s Saved Searches” in the Privacy dropdown, none of the saved searches show in the Load dropdown. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I must be partway there, because under Logged in as mjames -> Settings -> Saved Searches, I can see the NetOps saved search. I can’t load it or run it from there, however. What am I missing?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b><a href="mailto:mjames@guesswho.com" target="_blank">mjames@guesswho.com</a><br><b>Sent:</b> Friday, November 25, 2011 10:29 AM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> Re: [rt-users] Permissions question</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, Kenn. That worked.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> <a href="mailto:[mailto:rt-users-bounces@lists.bestpractical.com]" target="_blank">[mailto:rt-users-bounces@lists.bestpractical.com]</a> <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> Wednesday, November 23, 2011 4:28 PM<br><b>To:</b> RT User List<br><b>Subject:</b> Re: [rt-users] Permissions question</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Mike,<br><br>The correct navigation would be Tools->Config->Global->Group Rights where you then pick a system group, role, or add a User-defined Group.<br><br>Kenn<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Nov 23, 2011 at 1:17 PM, <<a href="mailto:mjames@guesswho.com" target="_blank">mjames@guesswho.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can’t see/create/delete Saved Searches.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Also, when logged in as a group member, I don’t see the “About Me” item under “Logged in as Mike”. Still wrapping my head around rights in v4.0.x<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Mike<o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>