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</o:shapelayout></xml><![endif]--></head><body lang=PT-BR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank You for you help!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Luciano<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pleh.info@gmail.com [mailto:pleh.info@gmail.com] <b>Em nome de </b>Bart<br><b>Enviada em:</b> segunda-feira, 28 de novembro de 2011 12:24<br><b>Para:</b> Luciano Ernesto da Silva<br><b>Cc:</b> RT-Users@lists.bestpractical.com<br><b>Assunto:</b> Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You'll have to create at least one CF specifically for Articles (text area type) and apply it to the articles. After that you should be able to select that CF when creating an article.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>We use two CF's, one for the question and another for the answer. (very basic)<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br clear=all>-- Bart<br><br><o:p></o:p></p><div><p class=MsoNormal>Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva <<a href="mailto:luciano@cpd.ufrgs.br">luciano@cpd.ufrgs.br</a>> het volgende:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>Hello,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>When I try extract an article, I have this message on ticket:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span lang=EN-US>“Use the dropdown menus to select which ticket updates you want to extract into a new article. You can insert ticket content into any freeform, text or wiki field.”</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>But the dropdown “<i>Field</i>” is empty. Should have an “yes” and “no” for specific comments that I want extract to an article? </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='color:#888888'> </span><span style='color:#888888'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='color:#888888'> </span><span style='color:#888888'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='color:#888888'>Luciano</span><span style='color:#888888'><o:p></o:p></span></p></div></div><p class=MsoNormal><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Barcelona, Spain — November 28 & 29, 2011<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>