Thanks for your suggestion Albert.<br><br>I decided to create a patch and change the message in my RT instance though :)<br><br>Best regards,<br>Aline<br><br><div class="gmail_quote">On Wed, Nov 30, 2011 at 12:35 PM, Albert Shih <span dir="ltr"><<a href="mailto:Albert.Shih@obspm.fr">Albert.Shih@obspm.fr</a>></span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> Le 21/10/2011 à 18:18:55-0200, Aline Guedes a écrit<br>
<div class="im">> Hello,<br>
><br>
> I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a<br>
> ticket with status "Stalled", I get an email with the following error message:<br>
><br>
> "Couldn't create ticket from message with commands, fallback to standard<br>
> mailgate.<br>
><br>
> Error: New tickets can not have status 'stalled' in this queue."<br>
<br>
</div>You can change that by putting<br>
<br>
        transitions => {<br>
            ''       => [qw(new open resolved stalled)],<br>
<br>
            # from   => [ to list ],<br>
            new      => [qw(open stalled resolved rejected deleted)],<br>
            open     => [qw(new stalled resolved rejected deleted)],<br>
            stalled  => [qw(new open rejected resolved deleted)],<br>
            resolved => [qw(new open stalled rejected deleted)],<br>
            rejected => [qw(new open stalled resolved deleted)],<br>
            deleted  => [qw(new open stalled rejected resolved)],<br>
        },<br>
<br>
instead<br>
<br>
        transitions => {<br>
            ''       => [qw(new open resolved)],<br>
<br>
            # from   => [ to list ],<br>
            new      => [qw(open stalled resolved rejected deleted)],<br>
            open     => [qw(new stalled resolved rejected deleted)],<br>
            stalled  => [qw(new open rejected resolved deleted)],<br>
            resolved => [qw(new open stalled rejected deleted)],<br>
            rejected => [qw(new open stalled resolved deleted)],<br>
            deleted  => [qw(new open stalled rejected resolved)],<br>
        },<br>
<br>
<br>
in the<br>
<br>
        Set(%Lifecycles<br>
<br>
in your<br>
<br>
        RT_SiteConfig.pm<br>
<br>
to allow RT create new ticket with stalled status.<br>
<br>
Regards.<br>
<br>
JAS<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
Albert SHIH<br>
DIO batiment 15<br>
Observatoire de Paris<br>
5 Place Jules Janssen<br>
92195 Meudon Cedex<br>
Téléphone : 01 45 07 76 26/06 86 69 95 71<br>
Heure local/Local time:<br>
mer 30 nov 2011 15:33:51 CET<br>
</font></span></blockquote></div><br>