<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7226.0">
<TITLE>Encoding of subject line in outgoing messages</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">Hello list,</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">I just installed RT 4.0.4</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">on Debian Squeeze</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> with mySQL.</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">If I create a ticket</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">in the web interface with french special characters like é à</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">in the subject</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">, the subject line of the outgoing mail for the requestor</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> is</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">not OK</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">. Here i</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">s the mail header</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> </FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">Subject: =?us-ascii?Q?=3D=3FUTF-8=3FB=3FW3NlZmFuZXQgIzE2XSBBdXRvUmVwbH?=</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri"> =?us-ascii?Q?k6IENyw6nDqSBkYW5zIFJUIGF2ZWM=3D=3F=3D?=</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">Seems to</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">b</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">e utf-8 surro</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">u</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">nde</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">d by us-ascii</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> </FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">!?</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">EmailOutputEncoding is set to</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">‘</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">utf-8</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> (</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">th</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">at</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"></FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">was</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> the default config ). Where does this us-ascii come from</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri"> </FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">?</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">Everything shows OK in the web interface</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">No problem with the special characters in the</FONT></SPAN><SPAN LANG="fr-ch"> <FONT FACE="Calibri">description of issue.</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">The outgoing emails are handeled by mailx. No problem with special characters when using mail</FONT></SPAN><SPAN LANG="fr-ch"><FONT FACE="Calibri">x from the console.</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"></SPAN></P>
<P DIR=LTR><SPAN LANG="fr-ch"><FONT FACE="Calibri">Stephane</FONT></SPAN><SPAN LANG="fr-ch"></SPAN></P>
</BODY>
</HTML>