(always reply to the list)<div><br></div><div>Looks like your trying to load the SLA plugin while RT is saying it can't load it.</div><div><br></div><div>Have you tried removing the SLA plugin from your plugins line and restarting apache after that?</div>
<div><br clear="all">-- Bart<br>
<br><br><div class="gmail_quote">Op 6 december 2011 14:26 schreef Arlon Sousa <span dir="ltr"><<a href="mailto:arlon.sousa@ispm.com.br">arlon.sousa@ispm.com.br</a>></span> het volgende:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="PT-BR" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">I
configured</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> my RT_Siteconfig </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">the way</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">of suggestion</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">that you</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">told me</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">however</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">showed me</span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke"> </span></span><span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#333333;background:whitesmoke">this error.</span></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">[root@locrt etc]# service httpd restart<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Stopping httpd: [
OK ]<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Starting httpd: [Tue Dec 6 13:23:36 2011] [warning]: (in
cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't locate RT/Extension/SLA.pm
in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at /opt/rt4/sbin/../lib/RT.pm line 659. (/opt/rt4/sbin/../lib/RT.pm:343)<u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:35.4pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">
[ OK ]<u></u><u></u></span></p><div class="im">
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<table border="0" cellspacing="0" cellpadding="0" width="121%" style="width:121.12%">
<tbody><tr style="min-height:78.0pt">
<td width="589" style="width:441.9pt;background:#071522;padding:0cm 0cm 0cm 0cm;min-height:78.0pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody><tr>
<td width="380" style="width:285.0pt;padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="color:#1f497d"><img width="380" height="104" src="cid:image001.jpg@01CCB409.D559F6D0" alt="cid:image002.jpg@01CC81DA.C11C6920"></span><span style="color:#1f497d"><u></u><u></u></span></p>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody><tr>
<td nowrap style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:white">Arlon Sousa</span><span style="color:#1f497d"><br>
</span><b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#6686aa">+55 21 2494 9110 / +55 21 3172 9673 / +55 21 7801-9264<br>
<a href="mailto:arlon.sousa@ispm.com.br" target="_blank"><span style="color:#6686aa;text-decoration:none">arlon.sousa@ispm.com.br</span></a><u></u><u></u></span></b></p>
</td>
<td nowrap style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#6686aa">Avenida das Américas, 700 | Bloco 3| cj.218<br>
Barra da Tijuca | 22640-100<br>
Rio de Janeiro/RJ | Brasil<br>
<a href="http://www.ispm.com.br/" target="_blank"><span style="color:#6686aa;text-decoration:none">www.ispm.com.br</span></a></span></b><span style="color:#1f497d"><u></u><u></u></span></p>
</td>
<td width="1%" nowrap style="width:1.0%;padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal" align="right" style="text-align:right"><span style="color:#1f497d"> <u></u><u></u></span></p>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
</td>
</tr>
<tr style="min-height:35.25pt">
<td style="padding:0cm 0cm 0cm 0cm;min-height:35.25pt">
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#071a2b">“Esta mensagem, incluindo seus anexos, pode conter informações
privilegiadas e/ou de caráter confidencial, não podendo ser retransmitida sem
autorização do remetente. Se você não é o destinatário ou pessoa autorizada a
recebê-la, por favor, nos informe respondendo imediatamente a este e-mail e
em seguida apague-a. Obrigado. ISPM” </span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#071a2b"><u></u><u></u></span></p>
</td>
</tr>
<tr style="min-height:35.25pt">
<td style="padding:0cm 0cm 0cm 0cm;min-height:35.25pt"></td>
</tr>
</tbody></table>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
</div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>Em nome de </b>Bart<br>
<b>Enviada em:</b> terça-feira, 6 de dezembro de 2011 10:44<br>
<b>Para:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> Re: [rt-users] External Authentication with LDAP menssager
erro!<u></u><u></u></span></p>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi,<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">This file only contains an example, this config isn't used
for RT:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:whitesmoke">/opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig</span></span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">The content
however can be included in this file:</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:black;background:whitesmoke">/opt/rt4/etc/RT_Siteconfig</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">In there you'll have to make sure that everything is
configured for your situation.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Adding this line to your RT_SiteConfig will help finding
problems, might help a bit:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Set($LogToSyslog, "debug");<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">And, last but not least. Make sure you've loaded the plugin
in your RT_SiteConfig:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"># How we have the plugins set, ExternalAuth at the end.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Set(@Plugins, (qw(RT::Extension::SLA
RT::Extension::HistoryFilter RT::Extension::ResetPassword
RT::Extension::MergeUsers RT::Authen::ExternalAuth)));<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Hope this helps a bit, otherwise you'll have to provide us
with more info on what your trying to do + what your current RT_SiteConfig.pm
looks like. (and possibly debug info if available)<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br clear="all">
-- Bart<br>
<br>
<u></u><u></u></p>
<div>
<p class="MsoNormal">Op 6 december 2011 13:15 schreef Arlon Sousa <<a href="mailto:arlon.sousa@ispm.com.br" target="_blank">arlon.sousa@ispm.com.br</a>> het
volgende:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:black;background:whitesmoke">After
the configuration / opt/rt4/etc/RT_Siteconfig and / opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig he show me
this Feedback below.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;background:whitesmoke"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;background:whitesmoke">Set up where
I can be wrong or WHAT?</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;background:whitesmoke"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US">%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software
is Copyright (c) 1996-2011 Best Practical Solutions, LLC %# %# %# (Except where
explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This
work is made available to you under the terms of Version 2 of %# the GNU
General Public License. A copy of that license should have %# been provided
with this software, but in any event can be snarfed %# from <a href="http://www.gnu.org" target="_blank">www.gnu.org</a>. %# %# This work is
distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY;
without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %#
%# You should have received a copy of the GNU General Public License %# along
with this program; if not, write to the Free Software %# Foundation, Inc., 51
Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page
on the internet at %# <a href="http://www.gnu.org/licenses/old-licenses/gpl-2.0.html" target="_blank">http://www.gnu.org/licenses/old-licenses/gpl-2.0.html</a>.
%# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not
intended to limit the rights granted %# to you to modify and distribute this
software under the terms of %# the GNU General Public License and is only of
importance to you if %# you choose to contribute your changes and enhancements
to the %# community by submitting them to Best Practical Solutions, LLC.) %# %#
By intentionally submitting any modifications, corrections or %# derivatives to
this work, or any other work intended for use with %# Request Tracker, to Best
Practical Solutions, LLC, you confirm that %# you are the copyright holder for
those contributions and you grant %# Best Practical Solutions, LLC a
nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to
use, copy, create derivative %# works based on those contributions, and
sublicense and distribute %# those contributions and any derivatives thereof.
%# %# END BPS TAGGED BLOCK }}} <%init> my ($good, $msg) = RT::Interface::Web::AttemptPasswordAuthentication(\%ARGS);
$ARGS{'actions'} = [$msg] if not $good and $msg; <& /Elements/Login,
%ARGS &></span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Boston — March 5 & 6, 2012<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div></div></div>
</div>
</blockquote></div><br></div>