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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You’d think as much, but it’s not working like that.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I put this in condition:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>if ($trans->Type eq "CustomField" && $trans->Field eq "5") {<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>$RT::Logger->info("Made it into 1st App condition");<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>return 1;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>} else {<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>return 0;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>}<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Then this in Prep:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><<snip>><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>$RT::Logger->info("Made it into 1st App scrip");<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> if ( $trans->Type eq "CustomField" && $trans->Field eq "5" ) {<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>$RT::Logger->info("Inside 1st App IF");<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>… do some stuff…<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>}<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ok, so that IF is EXACTLY THE SAME as the one that PASSED above. But it never makes it into the IF unless I’ve ONLY changed the value #5 - I have another scrip that is identical except it checks field 17 and if I’ve changed both 5 and 17, it logs this:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dec 6 16:12:01 rtserver RT: Made it into 1st App condition ((eval 1581):6)<br>Dec 6 16:12:01 rtserver RT: Made it into 1st App scrip ((eval 1586):20)<br>Dec 6 16:12:01 rtserver RT: Made it into 2nd App condition ((eval 1591):6)<br>Dec 6 16:12:01 rtserver RT: Made it into 2nd App scrip ((eval 1596):20)<br>Dec 6 16:12:01 rtserver RT: Inside 2nd App IF ((eval 1596):23)<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If I only change #5:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dec 6 16:12:32 rtserver RT: Made it into 1st App condition ((eval 1411):6)<br>Dec 6 16:12:32 rtserver RT: Made it into 1st App scrip ((eval 1416):20)<br>Dec 6 16:12:32 rtserver RT: Inside 1st App IF ((eval 1416):24)<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If I only change #17:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dec 6 16:14:32 rtserver RT: Made it into 2nd App condition ((eval 1499):6)<br>Dec 6 16:14:32 rtserver RT: Made it into 2nd App scrip ((eval 1504):20)<br>Dec 6 16:14:32 rtserver RT: Inside 2nd App IF ((eval 1504):23)<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I was able to get it to work if I had 1 scrip for each CF AND I put all the code in the condition box instead of the prep box. Weird to say the least. I guess I don’t get the logic behind how it runs.</span><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pleh.info@gmail.com [mailto:pleh.info@gmail.com] <b>On Behalf Of </b>Bart<br><b>Sent:</b> Wednesday, December 07, 2011 10:42 AM<br><b>To:</b> Brent Wiese<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Looping through transactionobj<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Wouldn't it be enough to have this set of commands?<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-color:rgba(255, 255, 255, 0.917969)'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#222222'>If CF1 changed, set CF2 to “hi”<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-color:rgba(255, 255, 255, 0.917969)'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#222222'>If CF3 changed, set CF4 to “bye”<o:p></o:p></span></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Without the and/or in between, a scrip is sequential so it will just run from top to bottom.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br clear=all>-- Bart<br><br><o:p></o:p></p><div><p class=MsoNormal>Op 6 december 2011 22:41 schreef Brent Wiese <<a href="mailto:bwiese@elementps.com">bwiese@elementps.com</a>> het volgende:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have a scrip that checks to see if the value of certain customfield value has changed. If so, it sets the value of a different custom field.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I want to expand it to check if the value of another customfield has changed and if so, set the value of a 4<sup>th</sup> custom field.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If CF1 changed, set CF2 to “hi”<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>and/or<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If CF3 changed, set CF4 to “bye”<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The scrip works fine if either CF1 or CF3 is changed, but if BOTH are changed, it’s only setting CF4.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I suspect I’m only catching the highest CF ID number – the last in the set. I have some other CF’s on the ticket that have ID’s higher than CF1, but lower than CF3 (just the way they got added into the system) and the same thing happens if I change the value of one of them and CF1 – CF2 doesn’t get changed, but CF3/CF4 works.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>How do I loop through the TransactionObj to make sure I pick up all the changes? I can sort out the non-CF1/3 changes with an IF, but I can’t figure out how to get my “while” statement right…<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’ve tried this:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>my $trans = $self->TransactionObj;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>while (my $customtrans = $trans->Next){ … }<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>and<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>while (my $customtrans = $trans->Next()){ … }<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>But I get:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>RT: Scrip 27 Prepare failed: RT::Transaction::Next Unimplemented in RT::Action::UserDefined.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’ve tried:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>my $cffields = $self->TransactionObj ->CustomField;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Got:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>RT: Scrip 27 Prepare failed: RT::Transaction::CustomField Unimplemented in RT::Action::UserDefined.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Tried:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>my $cffields = $trans->Field;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>while (my $customtrans = $ cffields ->Next()){ … }<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Got:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Scrip 27 Prepare failed: Can't call method "Next" without a package or object reference at (eval 3099) line 24<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Brent<o:p></o:p></p></div></div><p class=MsoNormal><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Boston — March 5 & 6, 2012<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>