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<span id="result_box" class="" lang="en"><span class="hps">Then</span>
<span class="hps">you can define</span> <span class="hps">the
following</span> <span class="hps">workflow</span><span
class="">?</span><br>
<br>
<span class="hps atn">1.-</span><span class="">Create a</span> <span
class="hps">ticket</span> <span class="hps">in a queue.</span><br>
<span class="hps atn">2.-</span><span class="">Automatically</span>
<span class="hps">pass this</span> <span class="hps">ticket</span>
<span class="hps">to queue</span> <span class="hps atn">'</span><span
class="">__Approvals</span><span class="">'</span> that <span
class="hps"></span></span><span id="result_box"
class="short_text" lang="en"><span class="hps">it is</span> <span
class="hps">necessary to approve</span> <span class="hps">some</span>
<span class="hps">users.</span></span><span id="result_box"
class="" lang="en"><span class="hps"></span><span class="hps"></span><br>
<span class="hps atn">3.-When the ticket is approved by the some
users</span><span class="hps"></span><span class="">, that the</span>
<span class="hps">ticket</span> <span class="hps">go</span> <span
class="hps">to another queue</span> <span class="hps">differently.</span><br>
<br>
<span class="hps">Is it possible?</span></span><br>
<br>
THANKS!!:)<br>
<br>
On 12/12/11 18:10, Daniel Garcia Mejia wrote:
<blockquote cite="mid:4EE6356D.1010307@cesca.cat" type="cite">
<meta http-equiv="content-type" content="text/html;
charset=ISO-8859-1">
Hi,<br>
<br>
I have a question about creating approvals in RT. I don't
understand <span id="result_box" class="" lang="en"><span
class="hps">how it works</span><span class="hps"></span> <span
class="hps">Approvals</span><span>.</span> <span class="hps">Is
to define a</span> <span class="hps atn">template '</span><span>Queue:</span>
<span class="hps">___Approvals</span><span>'</span> <span
class="hps">in a queue</span> <span class="hps">where we want</span>
<span class="hps">to implement the</span> <span class="hps">Approval</span><span>?
<br>
</span></span><span id="result_box" class="" lang="en"><span
class="hps">Conceptually,</span> <span class="hps atn">'</span><span>Approval</span><span>'
is a</span> <span class="hps">separate</span> <span
class="hps">queue</span> <span class="hps">where</span> <span
class="hps">we send</span> <span class="hps">tickets</span> <span
class="hps">that must be</span> <span class="hps">approved
prior to</span> <span class="hps">solving them?</span> <span
class="hps">What is the difference</span> <span class="hps">then</span>
<span class="hps">with the concept of</span> <span class="hps">parent-child</span>
<span class="hps">ticket</span><span class="">?</span></span> (<span
id="result_box" class="" lang="en"><span class="hps">because I
can not</span> <span class="hps">see the difference between</span>
<span class="hps">Approval</span> <span class="hps">and</span>
<span class="hps">parent-child</span> <span class="hps">ticket)<br>
<br>
Thanks!!<br>
</span></span>
<h1><span class="mw-headline" id="Creating_Approvals_In_RT"><br>
</span></h1>
<pre class="moz-signature" cols="72">--
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__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - <a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:dgarcia@cesca.cat">dgarcia@cesca.cat</a>
.......................................................................
</pre>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
.......................................................................
__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - <a class="moz-txt-link-abbreviated" href="mailto:dgarcia@cesca.cat">dgarcia@cesca.cat</a>
.......................................................................
</pre>
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