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    <span id="result_box" class="" lang="en"><span class="hps">Then</span>
      <span class="hps">you can define</span> <span class="hps">the
        following</span> <span class="hps">workflow</span><span
        class="">?</span><br>
      <br>
      <span class="hps atn">1.-</span><span class="">Create a</span> <span
        class="hps">ticket</span> <span class="hps">in a queue.</span><br>
      <span class="hps atn">2.-</span><span class="">Automatically</span>
      <span class="hps">pass this</span> <span class="hps">ticket</span>
      <span class="hps">to queue</span> <span class="hps atn">'</span><span
        class="">__Approvals</span><span class="">'</span> that <span
        class="hps"></span></span><span id="result_box"
      class="short_text" lang="en"><span class="hps">it is</span> <span
        class="hps">necessary to approve</span> <span class="hps">some</span>
      <span class="hps">users.</span></span><span id="result_box"
      class="" lang="en"><span class="hps"></span><span class="hps"></span><br>
      <span class="hps atn">3.-When the ticket is approved by the some
        users</span><span class="hps"></span><span class="">, that the</span>
      <span class="hps">ticket</span> <span class="hps">go</span> <span
        class="hps">to another queue</span> <span class="hps">differently.</span><br>
      <br>
      <span class="hps">Is it possible?</span></span><br>
    <br>
    THANKS!!:)<br>
    <br>
    On 12/12/11 18:10, Daniel Garcia Mejia wrote:
    <blockquote cite="mid:4EE6356D.1010307@cesca.cat" type="cite">
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      Hi,<br>
      <br>
      I have a question about creating approvals in RT.  I don't
      understand <span id="result_box" class="" lang="en"><span
          class="hps">how it works</span><span class="hps"></span> <span
          class="hps">Approvals</span><span>.</span> <span class="hps">Is

          to define a</span> <span class="hps atn">template '</span><span>Queue:</span>
        <span class="hps">___Approvals</span><span>'</span> <span
          class="hps">in a queue</span> <span class="hps">where we want</span>
        <span class="hps">to implement the</span> <span class="hps">Approval</span><span>?
          <br>
        </span></span><span id="result_box" class="" lang="en"><span
          class="hps">Conceptually,</span> <span class="hps atn">'</span><span>Approval</span><span>'
          is a</span> <span class="hps">separate</span> <span
          class="hps">queue</span> <span class="hps">where</span> <span
          class="hps">we send</span> <span class="hps">tickets</span> <span
          class="hps">that must be</span> <span class="hps">approved
          prior to</span> <span class="hps">solving them?</span> <span
          class="hps">What is the difference</span> <span class="hps">then</span>
        <span class="hps">with the concept of</span> <span class="hps">parent-child</span>
        <span class="hps">ticket</span><span class="">?</span></span> (<span
        id="result_box" class="" lang="en"><span class="hps">because I
          can not</span> <span class="hps">see the difference between</span>
        <span class="hps">Approval</span> <span class="hps">and</span>
        <span class="hps">parent-child</span> <span class="hps">ticket)<br>
          <br>
          Thanks!!<br>
        </span></span>
      <h1><span class="mw-headline" id="Creating_Approvals_In_RT"><br>
        </span></h1>
      <pre class="moz-signature" cols="72">-- 
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        __
       / /       Daniel García Mejía
 C E / S / C A   Portals i Repositoris
     /_/         Centre de Serveis Científics i Acadèmics de Catalunya

 Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
 T. (NULL) - F.  93 205 6979 - <a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:dgarcia@cesca.cat">dgarcia@cesca.cat</a>
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    </blockquote>
    <br>
    <br>
    <pre class="moz-signature" cols="72">-- 
.......................................................................
        __
       / /       Daniel García Mejía
 C E / S / C A   Portals i Repositoris
     /_/         Centre de Serveis Científics i Acadèmics de Catalunya

 Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
 T. (NULL) - F.  93 205 6979 - <a class="moz-txt-link-abbreviated" href="mailto:dgarcia@cesca.cat">dgarcia@cesca.cat</a>
....................................................................... 
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