<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Thank you. Although I did have RT-Attach-Message: Yes in the Template I added a Subject line in front of it and I now know that had an impact</div><div><br></div><div>Thank you again</div><div><br></div><div>Joe</div><div><br></div>Message: 9<br>Date: Mon, 12 Dec 2011 15:48:32 -0500<br>From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Help with Attachment for correspondence<br>Message-ID: <<a href="mailto:20111212204832.GH9885@jibsheet.com">20111212204832.GH9885@jibsheet.com</a>><br>Content-Type: text/plain; charset="us-ascii"<br><br>On Mon, Dec 12, 2011 at 03:13:07PM -0500, Joe Kirby wrote:<br><blockquote type="cite"> We have RT Reply setup to send ticket info to the user in addition to the content.<br></blockquote><blockquote type="cite"> I have been requested to also include attachments when corresponding so that someone does not<br></blockquote><blockquote type="cite"> have to actually bring up the ticket to view the attachment but can look at the email<br></blockquote><blockquote type="cite"> generated by RT for the correspondence including any attachment(s)<br></blockquote><blockquote type="cite"> I have research several areas in the wiki with no luck.<br></blockquote><blockquote type="cite"> Is this possible and if so can you share the code or template<br></blockquote><br>Sounds like you removed RT-Attach-Message: Yes from your<br>Correspondence templates. It ships with the default RT install.<br><br>-kevin<br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/oit">http://www.umbc.edu/oit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></span>
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