All,<br><br>I'm installing RT 4.0.4 on Ubuntu 10.04 with AD integration. I can login to RT web UI. I have run into a problem fetching emails using getmail. <br><br>Here is the problem,<br><br><snip><br>Delivery error (command rt-mailgate 19780 error (127, exec of command rt-mailgate failed (no such specified user ('getpwnam(): name not found: rtuser'))))<br>
msg 1/84 (1117 bytes) from <zenoss@xxx>, delivery error (command rt-mailgate 19780 error (127, exec of command rt-mailgate failed (no such specified user ('getpwnam(): name not found: rtuser'))))<br></snip><br>
<br>Here is my /opt/rt4/etc/getmailrc<br><br><snip><br>[retriever]<br>type = SimplePOP3Retriever<br>server = <a href="http://xxxxxxx.com">xxxxxxx.com</a><br>port = 110<br>username = xxxxx<br>password = xxxxx<br><br>
[destination]<br>type = MDA_external<br>path = /opt/rt4/bin/rt-mailgate<br>user = rtuser<br>#group = rtgroup<br>arguments = ("--url", "<a href="http://xxxxxx.com">http://xxxxxx.com</a>", "--queue", "General", "--action", "correspond",)<br>
<br>[options]<br>read_all = false<br>delete_after = 8<br>verbose = 2<br></snip><br><br><br>Here is how im invoking getmail,<br><br>#!/bin/bash<br>/usr/bin/getmail --rcfile /opt/rt4/etc/getmailrc<br><br><br>Looks like getmail is retrieving mails from the mailbox but unable to pass that onto RT. I'm not sure where rtuser and rtgroup is to be created. <br>
<br>Is it a OS system user?<br>Is it an user in AD? <br>Is it an privileged user in RT?<br><br>I'm hoping once the user is created in the correct location, getmail will populate RT -> Geberal queue<br><br>Thanks in advance,<br>
Steve<br>