Hello,<div><br></div><div>I opened a bug for the issue I described below, but no one else has confirmed that their install is behaving the same way. If someone out there with a test install of rt 4.0.x (preferably 4.0.4) could try the steps outlined below I would really appreciate it. It seems to occur in both of my environments but I wanted to rule out my own issues ;).</div>
<div><br></div><div><br></div><div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">Ok - From a clean rt 4.0.4</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
<br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">1. Log in as Root account</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
2. Create Queue1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">3. Create CustomField1 as Type "Select one value" with Render Type "Dropdown"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
4. Add values to CustomField1 "CF1Value1", "CF1Value2","CF1Value3", "CF1Value4"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">5. Create CustomField2 as Type "Select one value" with Render Type "Dropdown"</div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">6. Add values to CustomField2 "CF2Value1", "CF2Value2","CF2Value3", "CF2Value4"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
7. Create CustomField3 as Type "Enter one value with Autocompletion" with Render Type "Dropdown"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">8. Add values to CustomField3 "CF3Value1", "CF3Value2","CF3Value3", "CF3Value4"</div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">9. Assign all of these fields to Queue1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
10. Create a Group called Group1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">11. Grant Group1 all permissions to Queue1 on General Rights and Rights for Staff tab</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
12. Create a user named User1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">13. Add User1 to Group1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
14. Create a new ticket in Queue1 as the ROOT account and go to Field CustomField3, Type 'C' and you should get only "CF3Value1", "CF3Value2","CF3Value3", "CF3Value4"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
15. Log out, Log back in as User1 and Create a new record in Queue1. In CustomField3 Type 'C' and you will see values </div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
"CF1Value1", "CF1Value2","CF1Value3", "CF1Value4"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)"> "CF2Value1", "CF2Value2","CF2Value3", "CF2Value4"</div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)"> "CF3Value1", "CF3Value2","CF3Value3", "CF3Value4"</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
<br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">Which are values from <b>all </b>of the custom fields, not just the <span class="il" style="background-image:initial;background-color:rgb(255,255,204);color:rgb(34,34,34);background-repeat:initial initial">autocomplete</span> values specified in CustomField3. I am not sure how that could happen no matter how wacky I made permissions are unless it is a bug.</div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)"><br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">16. Log out from User1</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
17. Log Back into the system as ROOT and grant User1 "Do Anything and Everything" under Tools - Configuration - Global - User Rights - Rights for administrators. Log out.</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
18. Log Back into the system as User1 and create a new ticket in Queue1. Go to CustomField3 and type 'C'. You will now have the correct values for the <span class="il" style="background-image:initial;background-color:rgb(255,255,204);color:rgb(34,34,34);background-repeat:initial initial">autocomplete</span> field. </div>
<br class="Apple-interchange-newline"></div><div><br><br><div class="gmail_quote">On Mon, Dec 12, 2011 at 2:21 PM, Jim Lesinski <span dir="ltr"><<a href="mailto:jim.lesinski@gmail.com">jim.lesinski@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello,<div><br></div><div>Can someone check to see if an Autocomplete custom field shows values from other custom fields in their RT 4.0.4 installation for non admin users? (By non admin I mean the user does not have "Anything and Everything" permission in the system.)<br>
</div><div><br></div><div>When I am logged in as a non admin account and type in an autocomplete field I seem to get all values from all custom fields that meet the text criteria. If I grant this same user account "Anything and Everything" permission, the correct values are then populated in the autocomplete field. I have tested this on 2 different systems and I get the same results from both. Basically it seems like the dataset returned for the super user account is different than a non super user account.</div>
<div><br></div><div>Can anyone else recreate this or verify that they have the same or different results?</div><div><br></div><div>Thanks,</div><div>Jim</div><font color="#888888"><div><br></div><div><br></div><div><br></div>
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