Alex,<br><br>You can turn that off with the NotifyActor setting in the RT_SiteConfig.pm file.<br><br>Kenn<br><br><div class="gmail_quote">On Tue, Jan 3, 2012 at 2:55 AM, Alex Dyas <span dir="ltr"><<a href="mailto:adyas@linalis.com">adyas@linalis.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi, and happy new year.<br>
<br>
We have noticed recently that RT sends updates to the originator of a ticket even if that person is not in the CC list of the email. For instance:<br>
<br>
- Client sends email to RT opening a ticket<br>
- Support employee sends email to second employee, copies RT but does not copy client<br>
- Client receives a copy of the update from RT despite not being copied in the follow up email<br>
<br>
This can lead to issues where we want to discuss issues internally by email, but not include the client.<br>
<br>
Can this functionality be turned off?<br>
<br>
Thanks,<br>
<br>
Alex<span class="HOEnZb"><font color="#888888"><br>
<br>
-- <br>
Alex Dyas, Manager - Systems Administration<br>
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