<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><title>Strip the requestor </title><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Looks like it’s probably moving queues and not getting to the SetRequestor. I had this happen to me on a scrip too. Think it’s firing off the change queue event before it finishes the rest of your scrip.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Maybe reverse order of operations or break it into 2 scrips, possible putting the SetRequestor as an “On Queue Change” TransactionCreate scrip on the “Contact Us” queue…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Randy Black<br><b>Sent:</b> Wednesday, January 04, 2012 3:11 PM<br><b>To:</b> Randy Black; rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Strip the requestor<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Need to strip the requestor on create for a specific queue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Randy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Randy Black<br><b>Sent:</b> Wednesday, January 04, 2012 2:01 PM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] Strip the requestor<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p>I need to strip the requestor from tickets belonging to a queue. How do I do that?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p>This seems to not be working:<o:p></o:p></p><p>my $newqueue = "Contact\ Us";<o:p></o:p></p><p>my $newrequestor = "nobody";<o:p></o:p></p><p>my $T_Obj = $self->TicketObj;<o:p></o:p></p><p>$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue );<o:p></o:p></p><p>my ($status, $msg) = $T_Obj->SetQueue($newqueue);<o:p></o:p></p><p>unless ($status) {<o:p></o:p></p><p> $RT::Logger->warning("unable to set new queue: $msg");<o:p></o:p></p><p> return undef;<o:p></o:p></p><p>}<o:p></o:p></p><p>$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #". $newrequestor );<o:p></o:p></p><p>my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor );<o:p></o:p></p><p>unless( $status ) {<o:p></o:p></p><p> $RT::Logger->error( "Impossible to assign the ticket to $newrequestor: $msg" );<o:p></o:p></p><p> return undef;<o:p></o:p></p><p>}<o:p></o:p></p><p>return 1;<o:p></o:p></p></div></body></html>