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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Greetings,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are working towards migrating our RT installation from v3.8.7 to v4.0.4, but have encountered an issue with permissions. We have a queue(maintenance) that gets many requests daily and often fills up the Newest Unowned section of the RT at a Glance. In v3.8.7 we were able to give everyone create ticket rights to the maintenance queue but not view rights. This resulted in everyone being able to submit to the maintenance queue but not see the unowned tickets. In version 4 I have the same settings but the unowned tickets are showing even if the “view queue” is not selected. Is this still possible in version 4? Am I missing something obvious? Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>--Dale</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>---------------------------------------<br>Dale Poulter<br>Automation Coordinator</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Library Information Technology Services<br>Vanderbilt University<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>419 21st Avenue South, Room 812 <br>Nashville, TN 37203-2427<br>(615)343-5388<br>(615)343-8834 (fax)<br>(615)207-9705 (cell)<br><a href="mailto:dale.poulter@vanderbilt.edu"><span style='color:windowtext'>dale.poulter@vanderbilt.edu</span></a></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>