<HTML><BODY>Thanks Kevin! That's exactly what I am looking for.<BR><BR><BR>04 января 2012, 00:41 от Root Kev <root.kev@gmail.com>:<BR>
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<DIV id=style_13256232790000000245_BODY>Yes there is. Look at the wiki, specifically look for autoclose nagios tickets.<A href="http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages" target=_blank>http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages</A><BR><BR>You should be able to use that as a starting point to get the kind of scrip that you are looking for.<BR><BR>Kevin<BR><BR>
<DIV class=style_13256232790000000245gmail_quote>On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <SPAN dir=ltr><<A href="http://e.mail.ru/cgi-bin/sentmsg?compose&To=fm100terra@mail.ru" target=_blank>fm100terra@mail.ru</A>></SPAN> wrote:<BR>
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<DIV>Hello.<BR><BR> I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip? <BR>Thanks in advance. </DIV><BR>--------<BR>RT Training Sessions (<A href="http://bestpractical.com/services/training.html" target=_blank>http://bestpractical.com/services/training.html</A>)<BR>* Boston — March 5 & 6, 2012<BR></BLOCKQUOTE></DIV><BR></DIV><BASE href=//e.mail.ru/cgi-bin/ target=_self></DIV></DIV></DIV></BLOCKQUOTE><BR></BODY></HTML>