<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Thanks you for the reply</span></div><div><br><span></span></div><div><span>Best Regards</span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Kevin Falcone <falcone@bestpractical.com><br> <b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Tuesday, 3 January 2012, 23:34<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div> <br>On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera
wrote:<br>> Hi All, I am trying to set up approvals on RT 4.0.1 and I am following<br>> <a href="http://requesttracker.wikia.com/wiki/ApprovalCreation" target="_blank">http://requesttracker.wikia.com/wiki/ApprovalCreation</a><br>> but in this document it talks about copying scripts and templates from _Approval queue.<br>> I can only find 5 templates but there are no scripts<br><br>Those Scrips were replaced in about mid-3.8 with<br>RT::Approval::Rules::*. You shouldn't need to copy them anywhere in<br>order to use Approvals. You'll want to modify the Templates as needed<br>and set up your CreateTickets scrip to actually create the Approvals<br>tickets.<br><br>-kevin<br><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Boston — March 5 & 6, 2012<br><br>
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