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<tt>Stay on the list.</tt><br>
<br>
Go to Admin/Queues/People.html?id=1<br>
(Configuration > Queues > Your Queue > Watchers <br>
<br>
Gerard<br>
<br>
On 2012-01-17 10:53, RT User wrote:
<blockquote
cite="mid:CAGa8PYs2wZe=Y4g4SzTJtogiAmT=2sW2mUyUziapOWsMnimytA@mail.gmail.com"
type="cite"><br>
<br>
<div class="gmail_quote">On Tue, Jan 17, 2012 at 9:42 AM, Gerard
FENELON <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:gerard@eve-team.com">gerard@eve-team.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000"> <tt>Hi<br>
If I understand correctly your question, <br>
you should put </tt><a moz-do-not-send="true"
href="mailto:support-backup@xyz.com" target="_blank">support-backup@xyz.com</a>
as Cc or AdminCc of the queue.<span class="HOEnZb"><font
color="#888888"><br>
Gerard</font></span></div>
</blockquote>
<div><br>
Correct. However, I want the Cc to be added automatically to
every queue so that all ticket creation and replies go to the
Cc<br>
<br>
How would I do this?<br>
Steve<br>
<br>
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0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div class="h5"><br>
<br>
On <a moz-do-not-send="true" href="tel:2012-01-17%2008"
value="+12012011708" target="_blank">2012-01-17 08</a>:06,
RT User wrote:
<blockquote type="cite">All,<br>
<br>
I'm new and happily evaluating RT. I have one email
ID other than requestor that I want all ticket
creation emails and replies from tickets to go to.<br>
<br>
Say, I have a <a moz-do-not-send="true"
href="mailto:support@xyz.com" target="_blank">support@xyz.com</a>
which rt polls for issues. Then I want the ticket
creation and subsequent reply emails to also go to <a
moz-do-not-send="true"
href="mailto:support-backup@xyz.com" target="_blank">support-backup@xyz.com</a>
as CC.<br>
<br>
Is this possible? <br>
<br>
Thanks for all the help!<br>
Steve <br>
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