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<tt>Hi<br>
If I understand correctly your question, <br>
you should put </tt><a moz-do-not-send="true"
href="mailto:support-backup@xyz.com">support-backup@xyz.com</a> as
Cc or AdminCc of the queue.<br>
Gerard<br>
<br>
On 2012-01-17 08:06, RT User wrote:
<blockquote
cite="mid:CAGa8PYvueBL5RE4C6Ki3ZrnSQjzX5CDUq4agdGa62+DeOMY6sQ@mail.gmail.com"
type="cite">All,<br>
<br>
I'm new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from
tickets to go to.<br>
<br>
Say, I have a <a moz-do-not-send="true"
href="mailto:support@xyz.com">support@xyz.com</a> which rt polls
for issues. Then I want the ticket creation and subsequent reply
emails to also go to <a moz-do-not-send="true"
href="mailto:support-backup@xyz.com">support-backup@xyz.com</a>
as CC.<br>
<br>
Is this possible? <br>
<br>
Thanks for all the help!<br>
Steve
<br>
</blockquote>
<br>
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