Thank you Gerard! That worked like a charm!<br><br>Steve<br><br><br><div class="gmail_quote">On Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON <span dir="ltr"><<a href="mailto:gerard@eve-team.com">gerard@eve-team.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<tt>Stay on the list.</tt><br>
<br>
Go to Admin/Queues/People.html?id=1<br>
(Configuration > Queues > Your Queue > Watchers <br><span class="HOEnZb"><font color="#888888">
<br>
Gerard</font></span><div class="im"><br>
<br>
On <a href="tel:2012-01-17%2010" value="+12012011710" target="_blank">2012-01-17 10</a>:53, RT User wrote:
<blockquote type="cite"><br>
<br>
<div class="gmail_quote">On Tue, Jan 17, 2012 at 9:42 AM, Gerard
FENELON <span dir="ltr"><<a href="mailto:gerard@eve-team.com" target="_blank">gerard@eve-team.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000"> <tt>Hi<br>
If I understand correctly your question, <br>
you should put </tt><a href="mailto:support-backup@xyz.com" target="_blank">support-backup@xyz.com</a>
as Cc or AdminCc of the queue.<span><font color="#888888"><br>
Gerard</font></span></div>
</blockquote>
<div><br>
Correct. However, I want the Cc to be added automatically to
every queue so that all ticket creation and replies go to the
Cc<br>
<br>
How would I do this?<br>
Steve<br>
<br>
</div>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<div>
<div><br>
<br>
On <a href="tel:2012-01-17%2008" value="+12012011708" target="_blank">2012-01-17 08</a>:06,
RT User wrote:
<blockquote type="cite">All,<br>
<br>
I'm new and happily evaluating RT. I have one email
ID other than requestor that I want all ticket
creation emails and replies from tickets to go to.<br>
<br>
Say, I have a <a href="mailto:support@xyz.com" target="_blank">support@xyz.com</a>
which rt polls for issues. Then I want the ticket
creation and subsequent reply emails to also go to <a href="mailto:support-backup@xyz.com" target="_blank">support-backup@xyz.com</a>
as CC.<br>
<br>
Is this possible? <br>
<br>
Thanks for all the help!<br>
Steve <br>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div></div>
<br>--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>
* Boston — March 5 & 6, 2012<br></blockquote></div><br>