<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-2">
</head>
<body bgcolor="#FFFFFF" text="#000000">
<font size="-1"><font face="Helvetica, Arial, sans-serif">hi,<br>
first of all: hello to everyone, especially old friends: Jesse
and Ruslan.<br>
it has been almost 10 years since I played with RT for the last
time! ((-:<br>
I am amazed how many changes were implemented - great job!<br>
<br>
unfortunately I run into some problem with fresh installation of
4.0.4, and maybe some RT user can help me out.<br>
my RT instance receives emails both from regular user and other
RT instances (customer's). when ticket is opened by regular user
every scrip works as expected, autoreply and notifications are
sent. when the ticket is opened by ticket from other RT - no
autoreply is sent.<br>
I checked debug logs - it shows that all scrips are run, but no
email is generated...<br>
1. could somebody point me to piece of documentation which talks
about logic of system when dealing with RT tags and subject
fields generated by other RT instance?<br>
2. did I miss something and there is an obvious reason for this
behaviour?<br>
<br>
best regards,<br>
Alek<br>
</font></font>
</body>
</html>