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On 01/02/12 13:30, Gerard FENELON wrote:<br>
<span style="white-space: pre;">> Try something like<br>
> <br>
> Subject: { if ($Ticket->QueueObj->Name eq 'Work
Queue') { "Helpdesk<br>
> Job Logged: {$Ticket->Subject} Output this"; } elsif<br>
> ($Ticket->QueueObj->Name eq 'Task Queue') { "Support
Job Logged:<br>
> {$Ticket->Subject} Output that"; } else { "Output
other"; } }<br>
> <br>
> In other words, your perl script should return a string.<br>
> <br>
> Gerard</span><br>
<br>
Hi Gerard,<br>
I begin to understand.<br>
<br>
However, there is a problem with the {$Ticket->Subject} which
I'm not<br>
sure I know how to deal with<br>
<br>
I get a subject line like:<br>
*Helpdesk Job Logged: {RT::Ticket=HASH(0x1034ec88)->Subject}
Output that*<br>
<br>
which suggests the compiler is getting the object as a pointer
rather<br>
than its content. Any idea?<br>
<br>
Thanks,<br>
Giuseppe<br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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