Hi,<div><br></div><div>Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?)</div><div><br></div><div>At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't contain external auth...</div>
<div><br></div><div>My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point).</div><div><br></div><div>Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ).</div>
<div><br></div><div>I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or at least turn off the plugins in the RT_SiteConfig).</div>
<div><br></div><div><br clear="all">-- Bart<br>
<br><br><div class="gmail_quote">Op 31 januari 2012 20:36 schreef Borngunners <span dir="ltr"><<a href="mailto:borngunners@aol.com">borngunners@aol.com</a>></span> het volgende:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<font color="black" face="Arial, Helvetica, sans-serif"><font color="black" face="Arial, Helvetica, sans-serif">
<div> Okay. Now I have try to reinstall RT again and so far these are the configurations I have:<br>
<br>
root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database<br>
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password<br>
In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root<br>
Please specify that user's database password below. If the user has no database<br>
password, just press return.<br>
<br>
Password:<br>
Working with:<br>
Type: mysql<br>
Host: localhost<br>
Name: rt4<br>
User: rtuser<br>
DBA: root<br>
Now creating a mysql database rt4 for RT.<br>
Done.<br>
Now populating database schema.<br>
Done.<br>
Now inserting database ACLs.<br>
Granting access to rtuser@'localhost' on rt4.<br>
Done.<br>
Now inserting RT core system objects.<br>
Done.<br>
[Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles<br>
functionality. You should set the 'active' property of the 'default'<br>
lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766)<br>
Now inserting data.<br>
[Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)<br>
[Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826)<br>
[Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956)<br>
Done inserting data.<br>
Done.<br>
<br>
<br>
Apache configuration:<br>
<VirtualHost <a href="http://helpdesks.uhc.umd.edu" target="_blank">helpdesks.uhc.umd.edu</a>><br>
ErrorLog /opt/rt4/var/log/apache2.error<br>
TransferLog /opt/rt4/var/log/apache2.access<br>
# LogLevel debug<br>
<br>
AddDefaultCharset UTF-8<br>
<br>
DocumentRoot "/opt/rt4/share/html"<br>
<Location /><br>
Order allow,deny<br>
Allow from all<br>
<br>
SetHandler perl-script<div class="im"><br>
PerlResponseHandler Plack::Handler::Apache2<br>
PerlSetVar psgi_app /opt/rt4/sbin/rt-server<br></div>
</Location><br>
<Perl><div class="im"><br>
use Plack::Handler::Apache2;<br>
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");<br></div>
</Perl><br>
</VirtualHost><br>
<br>
<br>
thanks,<br>
</div>
<div> <br>
</div>
<div> <br>
</div>
<div style="font-size:10pt;font-family:arial,helvetica"><div class="im">-----Original Message-----<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>><br>
To: rt-users <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>><br></div><div class="im">
Sent: Mon, Jan 30, 2012 6:32 pm<br>
Subject: Re: [rt-users] Help installing RT4 on Ubuntu<br>
<br>
</div><div><div class="h5"><div style="font-size:12px;font-family:Tahoma,Verdana,Arial,Sans-Serif;margin:0px">
<pre style="font-size:9pt"><tt>On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
> Hello Falcone,
> I have tried the config as stated. This is the message I receive after
starting apche:
> root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
> * Starting web server
> apache2
> [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table
'rt4.Users' doesn't
> exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line
587.
> (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
You don't appear to have created the RT database.
When you said
> > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
> > > I have installed RT 4 on ubuntu and have tested the web after
What did you do to install RT? It'd be great if you looked through
the README and compared the steps to the notes about what you did.
-kevin
</tt></pre>
</div>
</div></div><div class="im"><div style="font-size:12px;font-family:Tahoma,Verdana,Arial,Sans-Serif;margin:0px">
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</tt></pre>
</div>
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