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On 01/02/12 12:03, Joe Harris wrote:<br>
<span style="white-space: pre;">> I am pretty sure you can
define that on the queue edit screen. I<br>
> set up different subject prefixes per queue when I created
them. As<br>
> long as it is a per queue difference and not changes within
a queue<br>
> based on something else.<br>
> <br>
> Someone correct me if I'm wrong.<br>
> <br>
> Sent from my mobile device.</span><br>
<br>
Hi Joe,<br>
<br>
thanks for that. Your suggestion changes only the SubjectTag,
though.<br>
<br>
What I'd like to understand is if my solution can be made to work
- or<br>
if there's any reason why it shouldn't. I might need to do more<br>
versatile stuff than just adapting the Subject in that very simple<br>
way, so if there's anyone who can recommend how to do so, please
let<br>
me know.<br>
<br>
Thanks,<br>
Giuseppe<br>
<br>
<span style="white-space: pre;">> <br>
> On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo
<a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><gsollazz@sgul.ac.uk></a><br>
> wrote:<br>
> <br>
>> <br>
> Hi, I'm trying to set up a different subject for different
queues<br>
> in the same template (autoreply). This doesn't seem to
work:<br>
> <br>
> { if ($Ticket->QueueObj->Name eq 'Work Queue') {
Subject: Helpdesk<br>
> Job Logged: {$Ticket->Subject} "Output this"; } elsif<br>
> ($Ticket->QueueObj->Name eq 'Task Queue') { Subject:
Support Job<br>
> Logged: {$Ticket->Subject} "Output that"; } else {
"Output other"; <br>
> } }<br>
> <br>
> Is there a way to get this work?<br>
> <br>
> Thanks, Giuseppe<br>
> <br>
>> </span><br>
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- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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