<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"Pré-formatação HTML Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Texto de balão Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.Pr-formataoHTMLChar
{mso-style-name:"Pré-formatação HTML Char";
mso-style-priority:99;
mso-style-link:"Pré-formatação HTML";
font-family:Consolas;
mso-fareast-language:PT-BR;}
span.EstiloDeEmail20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.TextodebaloChar
{mso-style-name:"Texto de balão Char";
mso-style-priority:99;
mso-style-link:"Texto de balão";
font-family:"Tahoma","sans-serif";
mso-fareast-language:PT-BR;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 3.0cm 70.85pt 3.0cm;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="PT-BR" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Did you put /rt in the end of url? Ex: http://192.168.1.1/rt<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache conf except of including this line:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Include "/etc/request-tracker4/apache2-modperl2.conf”<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Last 2 lines of my conf:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">tail -n2 /etc/apache2/sites-available/default<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Include "/etc/request-tracker4/apache2-modperl2.conf"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"></VirtualHost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Em nome de </b>Borngunners<br>
<b>Enviada em:</b> quinta-feira, 2 de fevereiro de 2012 12:04<br>
<b>Para:</b> bart@pleh.info; rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: [rt-users] Help installing RT4 on Ubuntu<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">I have reinstalled everything again, starting from the OS. I installed ubuntu 11 and I installed RT using the following command apt-get install request-tracker4.
Everything has being installed, but I am still getting the It Works! message. It seems like this version of RT is a bit complicated to install, right? Don't know what else to do regarding the installing RT. I seriously need help with detail how-to, please....<br>
<br>
Thanks,<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">-----Original Message-----<br>
From: Bart <<a href="mailto:bart@pleh.info">bart@pleh.info</a>><br>
To: rt-users <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Sent: Wed, Feb 1, 2012 10:06 am<br>
Subject: Re: [rt-users] Help installing RT4 on Ubuntu<o:p></o:p></span></p>
<div id="AOLMsgPart_2_50ddf131-df10-49bd-9ff4-ddf32c5d6966">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Hi,
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?)<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't
contain external auth...<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or
at least turn off the plugins in the RT_SiteConfig).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br clear="all">
-- Bart<br>
<br>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Op 31 januari 2012 20:36 schreef Borngunners <<a href="mailto:borngunners@aol.com">borngunners@aol.com</a>> het volgende:<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Okay. Now I have try to reinstall RT again and so far these are the configurations I have:<br>
<br>
<a href="mailto:root@helpdesks:/var/tmp/rt-4.0.4#">root@helpdesks:/var/tmp/rt-4.0.4#</a> make initialize-database<br>
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password<br>
In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root<br>
Please specify that user's database password below. If the user has no database<br>
password, just press return.<br>
<br>
Password:<br>
Working with:<br>
Type: mysql<br>
Host: localhost<br>
Name: rt4<br>
User: rtuser<br>
DBA: root<br>
Now creating a mysql database rt4 for RT.<br>
Done.<br>
Now populating database schema.<br>
Done.<br>
Now inserting database ACLs.<br>
Granting access to rtuser@'localhost' on rt4.<br>
Done.<br>
Now inserting RT core system objects.<br>
Done.<br>
[Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles<br>
functionality. You should set the 'active' property of the 'default'<br>
lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766)<br>
Now inserting data.<br>
[Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)<br>
[Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826)<br>
[Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956)<br>
Done inserting data.<br>
Done.<br>
<br>
<br>
Apache configuration:<br>
<VirtualHost helpdesks.uhc.umd.edu><br>
ErrorLog /opt/rt4/var/log/apache2.error<br>
TransferLog /opt/rt4/var/log/apache2.access<br>
# LogLevel debug<br>
<br>
AddDefaultCharset UTF-8<br>
<br>
DocumentRoot "/opt/rt4/share/html"<br>
<Location /><br>
Order allow,deny<br>
Allow from all<br>
<br>
SetHandler perl-script <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
PerlResponseHandler Plack::Handler::Apache2<br>
PerlSetVar psgi_app /opt/rt4/sbin/rt-server<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> </Location><br>
<Perl> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
use Plack::Handler::Apache2;<br>
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> </Perl><br>
</VirtualHost><br>
<br>
<br>
thanks,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">-----Original Message-----<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: rt-users <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Sent: Mon, Jan 30, 2012 6:32 pm<br>
Subject: Re: [rt-users] Help installing RT4 on Ubuntu<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<pre><tt><span style="color:black">On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> Hello Falcone,<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> I have tried the config as stated. This is the message I receive after <o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">starting apche:<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> root@helpdesks:/etc/apache2# /etc/init.d/apache2 start<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> * Starting web server<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> apache2<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table <o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">'rt4.Users' doesn't<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line <o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">587.<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black"><o:p> </o:p></span></tt></pre>
<pre><tt><span style="color:black">You don't appear to have created the RT database.<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black"><o:p> </o:p></span></tt></pre>
<pre><tt><span style="color:black">When you said<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black"><o:p> </o:p></span></tt></pre>
<pre><tt><span style="color:black">> > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">> > > I have installed RT 4 on ubuntu and have tested the web after<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black"><o:p> </o:p></span></tt></pre>
<pre><tt><span style="color:black">What did you do to install RT? It'd be great if you looked through<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">the README and compared the steps to the notes about what you did.<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black"><o:p> </o:p></span></tt></pre>
<pre><tt><span style="color:black">-kevin<o:p></o:p></span></tt></pre>
</div>
</div>
</div>
<div>
<div>
<pre><tt><span style="color:black">--------<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">RT Training Sessions (<a href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)<o:p></o:p></span></tt></pre>
<pre><tt><span style="color:black">* Boston </span></tt><tt><span style="font-family:"Tahoma","sans-serif";color:black">�</span><span style="color:black"> March 5 & 6, 2012<o:p></o:p></span></tt></pre>
</div>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
--------<br>
RT Training Sessions (<a href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)<br>
* Boston — March 5 & 6, 2012<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
</div>
<div id="AOLMsgPart_3_50ddf131-df10-49bd-9ff4-ddf32c5d6966">
<pre style="background:white"><tt><span style="color:black">--------<o:p></o:p></span></tt></pre>
<pre style="background:white"><tt><span style="color:black">RT Training Sessions (<a href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)<o:p></o:p></span></tt></pre>
<pre style="background:white"><tt><span style="color:black">* Boston </span></tt><tt><span style="font-family:"Tahoma","sans-serif";color:black">�</span><span style="color:black"> March 5 & 6, 2012<o:p></o:p></span></tt></pre>
</div>
</div>
</div>
</body>
</html>