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<p class="MsoNormal"><font face="Arial"><span style="font-size:10.0pt;font-family:Arial">I have 3 things we did from cron we updated to 4.0.2 from
3.6 and they don’t work now. Can someone advise what I have to change </span></font></p>
<p class="MsoNormal"><font face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">## At 3 am everyday send a
notification to the requestors of tickets in custpndng untouched for 3 days</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">30 3 */1 * * root
/opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg
custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72
--action RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20
--verbose > /var/log/cpend7daynotifyrequestor.out</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">#</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">## At 3 am everyday resolve
tickets in custpndng untouched for 17 days</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">0 3 */1 * * root /opt/rt4/bin/rt-crontool
--search RT::Search::TicketsWithStatus --search-arg custpndng --condition
RT::Condition::UntouchedInHours --condition-arg 168 --action
RT::Action::SetStatus --action-arg resolved --verbose >
/var/log/cpend14dayresolve.out</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">#</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">## At 3 am everyday send a
notification to the owners of open tickets untouched in 1 days</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">45 3 */1 * * root
/opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg
open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action
RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose
> /var/log/open3daynotifyowner.out</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">I get an error when they run</span></font></p>
<p class="MsoNormal" style="text-autospace:none"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">[crit]: Failed to load module
RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307. (/opt/rt4/bin/../lib/RT.pm:340)</span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">Failed to load module RT::Search::TicketsWithStatus.
() at /opt/rt4/bin/rt-crontool line 307.</span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">Thanks</span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New""> </span></font></p>
<p class="MsoNormal"><font size="1" face="Courier New"><span style="font-size:9.0pt;font-family:"Courier New"">Mark</span></font></p>
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