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Hello all!<br>
<br>
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable to change ticket status in ANY queue from
New -> Open. <br>
<br>
Ticket 39927: Status 'open' isn't a valid status for tickets in this
queue.
<br>
<br>
We are using the 'default' Lifecycle which allows for 'new' ->
'open'<br>
<br>
<span style="color: rgb(0, 0, 0); font-family: arial, helvetica,
sans-serif; font-size: 13px; font-style: normal; font-variant:
normal; font-weight: normal; letter-spacing: normal; line-height:
16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; background-color: rgb(238, 238,
238); display: inline !important; float: none; ">default => {<br>
initial => [ 'new' ],<br>
active => [ 'new',' open', 'stalled' ],<br>
inactive => [ 'resolved', 'rejected', 'deleted',
'billed' ],<br>
<br>
...<br>
# Added 'billed' transaction status<br>
transitions => {<br>
'' => [qw(new open resolved)],<br>
<br>
# from => [ to list ],<br>
new => [qw(open stalled resolved rejected
billed deleted)],<br>
open => [qw(new stalled resolved rejected
billed deleted)],<br>
stalled => [qw(new open rejected resolved billed
deleted)],<br>
resolved => [qw(new open stalled rejected billed
deleted)],<br>
rejected => [qw(new open stalled resolved billed
deleted)],<br>
billed => [qw(new open stalled rejected resolved
deleted)],<br>
deleted => [qw(new open stalled rejected resolved
billed)],<br>
},<br>
...<br>
actions => [<br>
'new -> open' => {<br>
label => 'Open It', # loc<br>
update => 'Respond',<br>
},<br>
<br>
...<br>
<br>
<br>
</span><span style="color: rgb(0, 0, 0); font-family: arial,
helvetica, sans-serif; font-size: 13px; font-style: normal;
font-variant: normal; font-weight: normal; letter-spacing: normal;
line-height: 16px; orphans: 2; text-align: -webkit-auto;
text-indent: 0px; text-transform: none; white-space: normal;
widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; background-color: rgb(238, 238,
238); display: inline !important; float: none; "></span>
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