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Hi Kevin,<br>
thanks, that's a great suggestion!<br>
<br>
Best regards,<br>
Giuseppe<br>
<br>
On 06/02/12 19:02, Kevin Falcone wrote:<br>
<span style="white-space: pre;">> On Mon, Feb 06, 2012 at
02:53:32PM +0000, Giuseppe Sollazzo wrote:<br>
>> <br>
>> a colleague here has asked me a question I'm not
totally sure<br>
>> about.<br>
>> <br>
>> He asked: is there any way to highlight a ticket that
has<br>
>> received a reply, in any way other than adding the
"New" field?<br>
>> <br>
>> What he'd like is roughly a highlighting background to
the ticket<br>
>> in the list.<br>
>> <br>
>> Has anyone done anything similar?<br>
> <br>
> You can use the UpdateStatus column. Changing the
background<br>
> would require you to use a Callback with RT__Ticket's
ColumnMap.<br>
> <br>
> I believe there are several examples of the ColumnMap
Callback on<br>
> the wiki for highlighting a ticket with high priority that
you<br>
> could work from.<br>
> <br>
> -kevin<br>
> <br>
> <br>
> -------- RT Training Sessions<br>
> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) * Boston
? March<br>
> 5 & 6, 2012</span><br>
<br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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