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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">What he is refering to is he was able to do a search and then be able to "download" formatted copies of existing tickets to update by clicking the "Editable text" link in the top right of a search results page.</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">The Editable text link is no longer there.</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Vance Walsh</font></div>

<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Network and Systems Administrator</font></div>

<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Concord Academy - Concord, Mass.</font></div>

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