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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I think I didn’t understand exactly, RT sends two messages or you got one from RT and another copy exactly?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">This Scrip “On Create Autoreply To Requestors” send the first one about the ticket creation (have ticket nr.) maybe you have another Scrip.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> Look at Scrips with condition “On Create”.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Check if the second mail isn’t any Cc or Bcc your mail client is redirecting or sending.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:PT-BR">Att.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:PT-BR">Diaulas Castro<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:PT-BR">Consultor Linux / Microsoft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">InterSolution Informática
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Tel.: (55 11) 3443-1472
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">www.intersolution.inf.br
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Oracle Certified Partner<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR"> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>Em nome de </b>Martin Petersson<br>
<b>Enviada em:</b> quinta-feira, 9 de fevereiro de 2012 10:26<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> [rt-users] One get two emails when sendiing emails to queue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I wonder how to stop RT from sending out two emails?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I get one confirmation message that you have this ticket nr and so on and that’s ok but one do also get a message that showing me what I wrote. Can I turn that off somehow?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="SV" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="SV" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Martin Petersson<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Office +46 (0)522 98028</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="font-size:10.0pt;color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"><a href="http://www.uanet.se/"><span lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="SV" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf Mattssons Väg 2<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="SV" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451 50 Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="SV" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr: 556702-4095<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV">P</span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV">
</span><b><span lang="EN-US" style="font-size:10.0pt;color:green;mso-fareast-language:SV">Please consider the environment before printing this e-mail.</span></b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:SV"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
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