Martin,<br><br>If you notice others getting emails confirming their transaction, then perhaps you should turn off $NotifyActor in your RT_Siteconfig.pm file.<br><br>Kenn<br><br><div class="gmail_quote">On Thu, Feb 9, 2012 at 4:25 AM, Martin Petersson <span dir="ltr"><<a href="mailto:martin@uanet.se">martin@uanet.se</a>></span> wrote:<br>
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<p class="MsoNormal"><span lang="EN-GB">Hello,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">I wonder how to stop RT from sending out two emails?<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">I get one confirmation message that you have this ticket nr and so on and that’s ok but one do also get a message that showing me what I wrote. Can I turn that off somehow?<u></u><u></u></span></p>

<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Med Vänliga Hälsningar/Best Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">--------------------------------------------------------<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-GB">Martin Petersson<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Wingdings;color:gray" lang="EN-US">(</span><span style="color:gray" lang="EN-US">:</span><span style="font-family:"Arial","sans-serif";color:blue" lang="EN-US">
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-US">Office <a href="tel:%2B46%20%280%29522%2098028" value="+4652298028" target="_blank">+46 (0)522 98028</a></span><span style="font-family:"Arial","sans-serif";color:blue" lang="EN-US"> <u></u><u></u></span></p>

<p class="MsoNormal"><span style="font-family:Wingdings;color:gray" lang="EN-US">(</span><span style="font-size:10.0pt;color:gray" lang="EN-US">:</span><span style="font-family:"Arial","sans-serif";color:blue" lang="EN-US">
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-US">Fax <a href="tel:%2B46%20%280%2970%2025%2079%20453" value="+46702579453" target="_blank">+46 (0)70 25 79 453</a><u></u><u></u></span></p>

<p class="MsoNormal"><span style="font-family:Wingdings;color:gray" lang="EN-US">:</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-GB">:</span><span style="font-family:"Arial","sans-serif";color:blue" lang="EN-GB">
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue" lang="EN-US"><a href="http://www.uanet.se/" target="_blank"><span style="color:blue" lang="EN-GB">www.uanet.se</span></a><u></u><u></u></span></u></p>

<p class="MsoNormal"><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Gustaf Mattssons Väg 2<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">451 50 Uddevalla<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Orgnr: 556702-4095<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray" lang="EN-US">Styrelsens säte: Uddevalla<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:18.0pt;font-family:Webdings;color:green" lang="EN-GB">P</span><span style="font-size:10.0pt;color:#1f497d" lang="EN-GB">
</span><b><span style="font-size:10.0pt;color:green" lang="EN-US">Please consider the environment before printing this e-mail.</span></b><span style="color:#1f497d" lang="EN-US"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
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* Boston — March 5 & 6, 2012<br></blockquote></div><br>