<html>
  <head>
    <meta content="text/html; charset=ISO-8859-1"
      http-equiv="Content-Type">
  </head>
  <body bgcolor="#FFFFFF" text="#000000">
    Sounds like you have yourself set as the admincc of the queue?  It
    was something I noticed when I started using rt.  Turned it off as
    we started to add more and more users simply because I was getting
    tons of emails about tickets I had nothing to do with.<br>
    <br>
    -Matt<br>
    <br>
    On 02/09/2012 4:25 AM, Martin Petersson wrote:
    <blockquote
cite="mid:D534DD0102648E46A890DE6078A3118A013B2A24@Custom2010.hosting2.local"
      type="cite">
      <meta http-equiv="Content-Type" content="text/html;
        charset=ISO-8859-1">
      <meta name="Generator" content="Microsoft Word 14 (filtered
        medium)">
      <style><!--
/* Font Definitions */
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Webdings;
        panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0cm;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";
        mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
span.E-postmall17
        {mso-style-type:personal-compose;
        font-family:"Calibri","sans-serif";
        color:windowtext;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-family:"Calibri","sans-serif";
        mso-fareast-language:EN-US;}
@page WordSection1
        {size:612.0pt 792.0pt;
        margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
        {page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
      <div class="WordSection1">
        <p class="MsoNormal"><span lang="EN-GB">Hello,<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span lang="EN-GB">I wonder how to stop RT
            from sending out two emails?<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-GB">I get one confirmation
            message that you have this ticket nr and so on and that’s ok
            but one do also get a message that showing me what I wrote.
            Can I turn that off somehow?<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med
            Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
        <p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-GB">Martin Petersson<o:p></o:p></span></p>
        <p class="MsoNormal"><span
            style="font-family:Wingdings;color:gray;mso-fareast-language:SV"
            lang="EN-US">(</span><span
            style="color:gray;mso-fareast-language:SV" lang="EN-US">:</span><span
style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"
            lang="EN-US">
          </span><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-US">Office +46 (0)522 98028</span><span
style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"
            lang="EN-US"> <o:p></o:p></span></p>
        <p class="MsoNormal"><span
            style="font-family:Wingdings;color:gray;mso-fareast-language:SV"
            lang="EN-US">(</span><span
            style="font-size:10.0pt;color:gray;mso-fareast-language:SV"
            lang="EN-US">:</span><span
style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"
            lang="EN-US">
          </span><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-US">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
        <p class="MsoNormal"><span
            style="font-family:Wingdings;color:gray;mso-fareast-language:SV"
            lang="EN-US">:</span><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-GB">:</span><span
style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"
            lang="EN-GB">
          </span><u><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"
              lang="EN-US"><a moz-do-not-send="true"
                href="http://www.uanet.se/"><span style="color:blue"
                  lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
        <p class="MsoNormal"><span
style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-GB"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-GB"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf
            Mattssons Väg 2<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451
            50 Uddevalla<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr:
            556702-4095<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"
            lang="EN-US">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV"
            lang="EN-GB">P</span><span
            style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV"
            lang="EN-GB">
          </span><b><span
              style="font-size:10.0pt;color:green;mso-fareast-language:SV"
              lang="EN-US">Please consider the environment before
              printing this e-mail.</span></b><span
            style="color:#1F497D;mso-fareast-language:SV" lang="EN-US"><o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
      </div>
      <br>
      <fieldset class="mimeAttachmentHeader"></fieldset>
      <br>
      <pre wrap="">--------
RT Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* Boston — March 5 & 6, 2012</pre>
    </blockquote>
    <br>
  </body>
</html>