<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Ballongtext Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
mso-fareast-language:EN-US;}
span.E-postmall17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.E-postmall18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.E-postmall19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BallongtextChar
{mso-style-name:"Ballongtext Char";
mso-style-priority:99;
mso-style-link:Ballongtext;
font-family:"Tahoma","sans-serif";
mso-fareast-language:EN-US;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="SV" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Thank you! </span><span style="font-family:Wingdings;color:#1F497D">J</span><span lang="EN-GB" style="color:#1F497D"> i had one scrip in swedish, on creation notify everyone. I inactivated the scrip.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Martin Petersson<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Office +46 (0)522 98028</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="font-size:10.0pt;color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"><a href="http://www.uanet.se/"><span lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf Mattssons Väg 2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451 50 Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr: 556702-4095<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV">P</span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV">
</span><b><span lang="EN-US" style="font-size:10.0pt;color:green;mso-fareast-language:SV">Please consider the environment before printing this e-mail.</span></b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:SV"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV">Från:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV"> Diaulas Castro [mailto:diaulas.castro@intersolution.inf.br]
<br>
<b>Skickat:</b> den 9 februari 2012 14:12<br>
<b>Till:</b> Martin Petersson; rt-users@lists.bestpractical.com<br>
<b>Kopia:</b> Diaulas Castro<br>
<b>Ämne:</b> RES: One get two emails when sending emails to queue<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I think I didn’t understand exactly, RT sends two messages or you got one from RT and another copy exactly?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">This Scrip “On Create Autoreply To Requestors” send the first one about the ticket creation (have ticket nr.) maybe you have another Scrip.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> Look at Scrips with condition “On Create”.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Check if the second mail isn’t any Cc or Bcc your mail client is redirecting or sending.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="PT-BR" style="color:#1F497D;mso-fareast-language:PT-BR">Att.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="PT-BR" style="color:#1F497D;mso-fareast-language:PT-BR">Diaulas Castro<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="PT-BR" style="color:#1F497D;mso-fareast-language:PT-BR">Consultor Linux / Microsoft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">InterSolution Informática
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Tel.: (55 11) 3443-1472
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR"><a href="http://www.intersolution.inf.br">www.intersolution.inf.br</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Oracle Certified Partner<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="PT-BR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR">De:</span></b><span lang="PT-BR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR">
<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
<a href="mailto:[mailto:rt-users-bounces@lists.bestpractical.com]">[mailto:rt-users-bounces@lists.bestpractical.com]</a>
<b>Em nome de </b>Martin Petersson<br>
<b>Enviada em:</b> quinta-feira, 9 de fevereiro de 2012 10:26<br>
<b>Para:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Assunto:</b> [rt-users] One get two emails when sendiing emails to queue<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="PT-BR"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I wonder how to stop RT from sending out two emails?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I get one confirmation message that you have this ticket nr and so on and that’s ok but one do also get a message that showing me what I wrote. Can I turn that off somehow?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Martin Petersson<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Office +46 (0)522 98028</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="font-size:10.0pt;color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"><a href="http://www.uanet.se/"><span lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf Mattssons Väg 2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451 50 Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr: 556702-4095<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV">P</span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV">
</span><b><span lang="EN-US" style="font-size:10.0pt;color:green;mso-fareast-language:SV">Please consider the environment before printing this e-mail.</span></b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:SV"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
</div>
</body>
</html>