<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div id="yiv420475016"><div><div style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div id="yiv420475016yui_3_2_0_16_1329132897693216"><span id="yiv420475016yui_3_2_0_16_1329132897693191">Hi I found why the tickets are not visible in the approvals tab. when a ticket is created for approvals the owner is "nobody" rather than the person who is approving the ticket.<br><br>Now can some one tell me what I am doing wrong, below is my template <br><br>===Create-Ticket: poreq<br>Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}<br>Depended-On-By: TOP<br>Queue: Approvals-PO<br>Type: approval<br>Owner: approval@iil.informatics.lk #username-of-owner #note this is so that notifications work properly<br>Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.<br>ENDOFCONTENT<br><br>Thanks and regards<br></span><span></span></div><div id="yiv420475016yui_3_2_0_16_1329132897693194"><span id="yiv420475016yui_3_2_0_16_1329132897693191"></span></div><div><br id="yiv420475016yui_3_2_0_16_132913289769351"></div> <div class="yiv420475016yui_3_2_0_16_132913289769354" id="yiv420475016yui_3_2_0_16_132913289769356" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_132913289769361" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight:bold;">To:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk>; "rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com> <br> <b><span style="font-weight:bold;">Sent:</span></b> Monday, 13 February 2012, 16:28<br> <b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div> <br><div id="yiv420475016"><div><div class="yiv420475016yui_3_2_0_16_132913289769373" style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div><span>Hi, I am sure some one would have got this working, is there any one who can give
me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab?</span></div><div><br><span></span></div><div><span>Thanks <br></span></div><div><br></div> <div class="yiv420475016yui_3_2_0_16_132913289769375" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_132913289769377" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight:bold;">To:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk>; "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br>
<b><span style="font-weight:bold;">Sent:</span></b> Thursday, 19 January 2012, 9:58<br> <b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div> <br><div id="yiv420475016"><div><div class="yiv420475016yui_3_2_0_16_132913289769389" style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div><span>Hi I am stuck! any help can any one give on this<br></span></div><div><br></div> <div class="yiv420475016yui_3_2_0_16_132913289769391" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_132913289769393" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span
style="font-weight:bold;">To:</span></b> Asanka Gunasekera
<asanka_gunasekera@yahoo.co.uk>; "rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com> <br> <b><span style="font-weight:bold;">Sent:</span></b> Tuesday, 10 January 2012, 11:51<br> <b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div>
<br><div id="yiv420475016"><div><div class="yiv420475016yui_3_2_0_16_1329132897693105" style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div><span>Hi Can any one tell me what I am doing wrong??????</span></div><div><br><span></span></div><div><span>Thanks and regards</span></div><div><br></div> <div class="yiv420475016yui_3_2_0_16_1329132897693107" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_1329132897693109" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight:bold;">To:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk>; "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br>
<b><span style="font-weight:bold;">Sent:</span></b> Thursday, 5 January 2012, 11:53<br> <b><span style="font-weight:bold;">Subject:</span></b> Re:
[rt-users]
setting up approvals on RT 4.0.1<br> </font> <br><div id="yiv420475016"><div><div class="yiv420475016yui_3_2_0_16_1329132897693121" style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div><span>Hi, the steps which I have taken while trying to setup Approvals as follows</span></div><div><br><span></span></div><div><span>1) Create queue PO-Qre</span></div><div><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> a) Create template "</span><span class="yiv420475016tab">Create Approvals"</span></div><pre style="font-style:italic;"><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>===Create-Ticket: poreq
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Depended-On-By: TOP
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Queue: Approvals-PO
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Type: approval
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Owner: username-of-owner #note this is so that notifications work properly
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money.
</code><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> </span><code>ENDOFCONTENT</code></pre><div><span class="yiv420475016tab"> </span><span class="yiv420475016tab"> b) Create the script "Create PO-Req approval"</span></div><div><span class="yiv420475016tab"></span><span class="yiv420475016tab"></span><span class="yiv420475016tab"></span><span class="yiv420475016tab"></span><span class="yiv420475016tab"></span><br></div><pre><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;">Description: Create PO Req approval
</span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;">Condition: On Create
</span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;">Action: Create Tickets
</span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;">Template: Create Approval
</span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;" class="yiv420475016tab"> </span><span style="font-style:italic;">Stage: TransactionCreate</span><br><br><span class="yiv420475016tab"><span> c)gave permission to the users who can create tickets under PO-Req<br><br>2) Create Approvals-PO queue<br><br></span></span><span class="yiv420475016tab"> </span><span class="yiv420475016tab">d)Copy templates from _Approvals (or ran the script)<br></span><span class="yiv420475016tab"> </span>e)Set the reply address to PO-Req<br><span class="yiv420475016tab"> </span>f)Add the people as AddminCC who are to approve the ticlets<br><span class="yiv420475016tab"> <br>Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue.<br>But I am unable to find the
tickets
in the DB or under Approvals tab<br><br>Can some one tell me what is going
on!!!<br><br><br>Thanks and best Regards<br></span></pre> <div class="yiv420475016yui_3_2_0_16_1329132897693155" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_1329132897693157" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight:bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight:bold;">Sent:</span></b> Thursday, 5 January 2012, 11:02<br> <b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div> <br><div id="yiv420475016"><div><div class="yiv420475016yui_3_2_0_16_1329132897693169"
style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:12pt;"><div><span>Thanks you for the
reply</span></div><div><br><span></span></div><div><span>Best Regards</span></div><div><br></div> <div class="yiv420475016yui_3_2_0_16_1329132897693171" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div class="yiv420475016yui_3_2_0_16_1329132897693173" style="font-family:times new roman, new york, times, serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Kevin Falcone <falcone@bestpractical.com><br> <b><span style="font-weight:bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight:bold;">Sent:</span></b> Tuesday, 3 January 2012, 23:34<br> <b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] setting up approvals on RT 4.0.1<br> </font> </div> <br>On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera
wrote:<br>> Hi All, I am trying to set up approvals on RT 4.0.1 and I am following<br>> <a rel="nofollow" target="_blank" href="http://requesttracker.wikia.com/wiki/ApprovalCreation">http://requesttracker.wikia.com/wiki/ApprovalCreation</a><br>> but in this document it talks about copying scripts and templates from _Approval queue.<br>> I can only find 5 templates but there are no scripts<br><br>Those Scrips were replaced in about mid-3.8 with<br>RT::Approval::Rules::*. You shouldn't need to copy them anywhere in<br>order to use Approvals. You'll want to modify the Templates as needed<br>and set up your CreateTickets scrip to actually create the Approvals<br>tickets.<br><br>-kevin<br><br>--------<br>RT Training Sessions (<a rel="nofollow" target="_blank" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)<br>* Boston —
March 5 & 6, 2012<br><br>
</div> </div> </div></div></div><br>--------<br>RT Training Sessions (<a rel="nofollow" target="_blank" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)<br>* Boston — March 5 & 6, 2012<br><br> </div> </div> </div></div></div><br><br> </div> </div> </div></div></div><br><br> </div> </div> </div></div></div><br><br> </div> </div> </div></div></div><br><br> </div> </div> </div></div></div></div></body></html>