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<p class="MsoNormal">I am working to configure a new ticketing system.<o:p></o:p></p>
<p class="MsoNormal">I have RT setup to pick up mail via FetchMail.<o:p></o:p></p>
<p class="MsoNormal">I am also running OpenNMS. From time to Time OpenNMS send an email for a problem. It has a notice number.<o:p></o:p></p>
<p class="MsoNormal">This problem is recorded in RT as a ticket like this…<o:p></o:p></p>
<p class="MsoNormal">“Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node library.lcu.edu.”<o:p></o:p></p>
<p class="MsoNormal">When the service us brought back up OpenNMS sends a second mail reporting the problem as resolved like this…<o:p></o:p></p>
<p class="MsoNormal">“RESOLVED: Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node library.lcu.edu.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The Notice # stays the same in OpenNMS. Is there a way to read this key and have RT enter this additional email from OpenNMS as a resolution to the first ticket?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am new to both OpenNMS and RT but I think I can set OpenNMS to send the resolution to a different mail address like
<a href="mailto:OpenNMS-Comment@mydomain.edu">OpenNMS-Comment@mydomain.edu</a> and then have RT check that box for resolutions. But how do I apply it to a specific RT ticket?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Van Howell<o:p></o:p></p>
<p class="MsoNormal">System Administrator<o:p></o:p></p>
<p class="MsoNormal">Lubbock Christian University<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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